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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-24-2011 12:14 AM

HP Recommended

http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Unable-to-get-Printer-Email-Address/m-p/836131...


Hi Hp Team,

 

This is to inform you that the HP color Laserjet   CP 1525N  printer which we have sold to M/S Ratnakar Bank and which is under warranty has the problem to print through Microsoft Power Point.(You get Colour Bands while printing MS power point files all other files print correctly)

 

In this regard we had lodged the complaint with Redington India (Worli) . The case ID is 3518974 and the database ID is 8052118550.

 

After inspecting the above printer Redington India had sent another printer on 18th July 2011 but unfortunately even that

printer also had the same problem, which Redington India service engineer is aware of.

 

When we contacted Redington India ----Worli office on 61555205/61555222 Mr. Mangesh always promised us that he will be sending engineer to resolve the problem but till today the call is open without proper solution, and both the printers

( The printer which M/S Ratnakar Bank has purchased & the replacement printer )are laying idle with the client.

 

Hence you are requested to escalate the matter with HP India so the client can get the solution at the earliest.

 

 

Thnx & Regards,

Service Support Team

YOGENDRA YADAV/9004086628

1 REPLY 1

‎08-24-2011 05:24 PM

HP Recommended

08/24/11 - Silvia reached out to customer.  Will be routing to HP AP (India)
 

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