09-02-2022 03:13 PM
Have been using my W8200B for over a year with Teams, have used it for 1000s of meetings. Yesterday, it just stopped working. When I try to select Plantronics headset it does not work, it also causes my wired USB keyboard & mouse to stop working, have to disconnect the and plug into another USB port to get them back. Checked with Poly Lens, says everything is up to date. Not sure why the headset would affect mouse & keyboard unless there is a USB issue with my headset.
Any suggestions here appreciated, spent quite a bit of time updating every USB device driver, issue still there.
09-03-2022 10:06 AM
Hello @ab521 ,
Welcome to the Poly Community.
I would suggest to contact our support organization.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.