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‎12-03-2023 01:00 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a client who has a Windows 10 Pro x64 computer and a Designjet T650 36in. plottter. Print Preview was working fine until a few weeks ago. Then he received the on-screen message "Print Preview version is outdated. Please install the latest version from HP ....."

So, I searched for a later Print Preview version. Found one - then uninstalled the current one - downloaded the new one and installed it. Unfortunately, the same error message popped up.

So, I uninstalled the plotter driver and also uninstalled the Print Preview program. Restarted the computer. Downloaded the Plotter driver -  HP Designjet and Printer driver installer (HP-DesignJet-and-PageWide-XL-Installer.exe  version 3.4.2211.1644). This is a driver pack that comes with the plotter driver, Print Preview and a plotter utility. Installed the driver and made sure that the plotter could print. Then I uninstalled the Print Preview app that came with the driver pack. Restarted the computer.

Found the latest Print Preview installation file (version 2.2310.0.340). Installed the app and tried to print. The same error message appeared "Print Preview version is outdated.". I could cancel or print the plot. However, any features of Print Preview are unavailable.

Other than waiting for a possible newer version of Print Preview, what other suggestions do you have?

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2 REPLIES 2

‎12-04-2023 03:17 AM

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‎12-05-2023 07:16 PM

HP Recommended

The client wants to use the driver intended for this Designjet. The latest Print Preview file was installed yet that also fails to work. The purpose of Print Preview is to give the user an on-screen preview of what is about to be printed. Hence, providing a real-time preview and last minute check of the plotter printout.

It's a nice solution to checking your printout rather than having to waste endless yards of plotter paper before you get the correct printout.

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