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ANTNY1
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Message 1 of 18
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T520 ERROR CODE ON START - BLUE SCREEN ERROR B33038E0

HP Recommended
T520 24 INCH WIDE DESIGN JET
Microsoft Windows 7 (64-bit)

 

I HAVE A BLUE SCREEN WITH ERROR CODE B33038E0 ON START UP.

 

I HAVE UNPLUGGED, REBOOTED ALREADY. TRIED TO DOWNLOAD NEW DRIVERS

 

AS START POINT. 

 

THERE WAS A SIMILAR MESSAGE FOR A 36 INCH WIDE PRINTER THAT 

HAD SOMETHING TO DO WITH IP ADDRESS. 

 

ANY SUGGESTIONS APPRECIATED. 

 

ANTHONY

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Mikeg81
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Message 2 of 18
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Hi,

 

Yes, you can follow the recommendations of a 36in models for your 24.

 

What was the printer doing when the error came up?

 

Best regards

 

Mike G

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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ANTNY1
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Message 3 of 18
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MIKE THANKS FOR RESPONDING. 

 

I HAD IT UN-PLUGGED AS WE WERE EXPERIENCING 

STORMS AND WANTED TO AVOID ANY POSSIBILITY 

OF A SURGE. I USED IT ON SATURDAY. PLOTTED ONE DRAWING

FROM AUTOCAD THAT INCLUDED A DOWNLOAD OF THE EARTH

FROM GOOGLE EARTH TO HELP WITH HOMEWORK.  THANKS

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ANTNY1
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I TRIED TO DOWNLOAD THE DRIVER AGAIN AND THE LINK TO THE HP WEBSITE IS BROKEN. 

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Mikeg81
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Message 5 of 18
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Hi,

 

Since the issue started when trying to print.

 

Have you try disconnecting the printer from your computer, or the network and reboot?

 

Also, check for any pending jobs on the spooler and delete them

 

If posible, do a eerom reset.

 

Best regards

 

Mike G

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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ANTNY1
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Message 6 of 18
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MIKE: WHAT IS THE EEROM RESET ?

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Mikeg81
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Message 7 of 18
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Hi,

 

The correct wording is Hard Reset

 

Keep pressing 15 second Power button until show the Support Menu, go to option number 3 "Resets" and select the option 3.3 Hard Reset (The pin number is 3746)

 

Use it as a last option

 

Best regards

 

Mike G

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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ANTNY1
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Mike: Can not hold the on/off button down to where the screen changes. Its not possible. 

 

Called HP Support. They charged me $ 39 dollars for a support contract. 

 

Next, they told me what the error code meant.... my PCA card is shot and needs to be

replaced for $ 600 - $ 700 (over the phone).

 

 I am a little sore that a company I have been loyal to would charge me $ 39 to answer an error code

 question that seemed rather easy for them to do.

 

I have a warranty through square trade and am pursueing that. Thanks for trying.

 

 

regards, 

Anthony 

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Mikeg81
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I hope you get it resolve

 

Best regards

 

Mike G

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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hyniel01
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Message 10 of 18
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is your printer ok now? i have here same problem

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