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Zpetrus
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Message 1 of 11
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t120 error message "one or more cartridges appear to be damaged Y "

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I installed 3 different new cartriges with same error code.  Do you typically sell that many defective cartridges or is it something else.

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Mikeg81
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Message 2 of 11
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Hi,

 

If you alerady used different inks from different lots, I dont think it is a problem with the inks, but with the Printhead

 

Have you notice any leak on the ink cartridges?

Also, is the firmware up to date?

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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Zpetrus
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I did not go out and buy even more ink for a printer that does not work past it's first cartridge replacement.  I have tried the 3 cartriges that I have in stock. all with the same result.  I looked inside the print head all the contacts appear to me new and clean. I did a hard reset and updated the firmware same result.  Replaced the cartridge  again and turned the machine off and on again and now the error message is that there is a "PRINTER FAILURE (tell me about it) problem with the printer or ink system.."

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rasheddul
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Message 4 of 11
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Hi,

Please note the below information:

Problem: New Ink Cartridges replaced and getting ink cartridges damage or printer failed.

In this situation you should replace new print head (P/N: C1Q10A). And after replacing the new print head problem will solved.

If face you face the problem only printer failure, please check the service station all movement with connection. If all are ok then need to replace the new print head.

Remember always used inductory ink cartridges which is comes with prin heads.

Then that problem will solved it.

 

Please contact with your nearest HP Service centre or HP Service Partner. So that you may collect it easily. or purchase from below link:

 

ebay Link-1

 

ebay Link-2


Regards,
Rashed

Regards/Rashed
https://www.linkedin.com/in/rasheddul
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DJAurand
Level 2
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Is this the only way to fix this lightly used printer?

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rasheddul
Level 7
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If your printer covered under warranty please contact with your nearest HP Partner or HP Service centre for warranty claim..... You may get new printhead from them....
Regards/Rashed
https://www.linkedin.com/in/rasheddul
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DJAurand
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No my printer was not under warranty any longer and HP Support was absolutely uncooperative about how to fix the problem.

 

Wouldn't talk to me or respond to any emails, just wanted to sell me support

 

Found the solution on an independent support site that I had to repalce the entire Print head Carriage.

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rasheddul
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Message 8 of 11
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So you need to replace new printhead which info. Already share with in my fist reply... Please check
Regards/Rashed
https://www.linkedin.com/in/rasheddul
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DJAurand
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Sorry, but I was hoping HP would actually talk to me after I bought a THOUSAND DOLLAR PRINTER FROM THEM

 

Foolish me

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Cheron-Z
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@DJAurand

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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