CX600 Automatically Places Outbound Call on Hold

Anonymous · ‎02-04-2015

User experiencing weird issue with outbound calls being initiated from CX600. When user calls any number and customer answers the CX600 immediatley places call on hold.

We un-teathered the CX600 from PC confirmed calls were still placed on hold. After rebooting phone the calls started working correctly. Really don't like the answer reboot phone, has anyone experienced this issue?

The phone is at the latest firmware update 4.0.7577.4455

Thanks for help!

SteffenBaierUK · ‎02-10-2015

Hello JRFoster,

Polycom and other manufacturers produce these optimized for Microsoft® Lync® devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Please try here or raise this via Microsoft Support.

Best Regards

Steffen Baier

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