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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎11-28-2011 04:09 AM

HP Recommended

Good morning,

 

 

I have seen no clear indication about Call Completion support in the docs and would like to know if it is implemented or not.

 

Is it possible ?

 

It is generally based on Dialog-Info SUBSCRIBE's to determine, when receiving for example a 486 BUSY, if the phone is available again for another call.

 

Thanks,

 

Damien

5 REPLIES 5

‎11-28-2011 04:24 AM

HP Recommended

Hello Damien,

 

could you be a bit clearer what you are after?

 

Is it a specific RFC or can you give a better example?

 

Best Regards

 

Steffen Baier

 

Polycom Global Services 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎11-28-2011 08:33 AM

HP Recommended

Older systems have that functionality : when you call somebody and that person is busy, you can enable CCBS (callback-on-busy). When the remote person puts the phone on hook, you get notified and you can dial again automatically.

 

In SIP, this can be done using SIP Dialog-info. When you dial somebody and you get a 486 BUSY from the remote, your phone can send a SUBSCRIBE to the remote extension with Event:dialog-info. The phone gets notified when the dialog is "terminated" and trigger a call.

 

See:

http://wiki.snom.com/Features/Call_Completion

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‎11-28-2011 08:54 AM

HP Recommended

Hello Damien,

 

this is currently not supported.

 

I can only advise you to raise this as a feature request => here <=.

 

Please include the business case for it and if possible the relevant RFC.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-22-2012 07:09 AM

HP Recommended

Many Customers ask us for this common feature "CALL COMPLETION", we already lost two cases against SNOM.

 

Obviously, Polycom has made great efforts to achive a certain Microsoft compatibility.  We've seen the first results in 4.01B, featuring spontaneous reboots, unexpected and loud tones on the handset, freezing phones and an unusable microbrowser.

 

SO, after having fixed some major problems in 4.03F, when can we expect a very common feature to be announced by Polycom for its "normal" users ?

Was this reply helpful? Yes No

‎10-22-2012 07:17 AM

HP Recommended

Hello HansBonfigt,

welcome to the Polycom Community.

Please work with your Polycom Reseller to bring this to the attention of a Polycom sales engineer.

 

The Community is not the correct place to raise a feature request for a functionality that is not currently supported (CCBS / CCNR).

 

UCS 4.0.2 Rev B already inlcuded Bug Fixes for issues found in UCS 4.0.1 Rev B.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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