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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-08-2011 07:19 AM

HP Recommended

I beleive the BootROM is 4.1.  I used the split version since the BootROM was > 4.0 which is what I believe the Support Site instructed.

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‎08-08-2011 11:15 AM

HP Recommended

Hello ehxa2,

 

as mentioned below you may have configured multiple options via different access methods so my suggestion is to Format the File System and ensure the Phone is not loading any configuration files if you have setup your own Provisioning Server.

 

Any further support would need to be via your reseller or via Polycom Support (charges may occur) if the provided detailed steps in my previous post will not get you any further.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎08-18-2011 06:59 AM

HP Recommended

The core issue was the the Session Manager was a part of the Avaya ME bundle and had set up many parameters automatically.  I discovered that the automatic listening ports were TCP/5060 and TLS/5061.  Once I added UDP/5060 all IP6000 sets came up without issue.

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‎08-18-2011 07:19 AM

HP Recommended

Hello ehxa2,

 

thanks for getting back and explaining the root cause of the issue.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.