Dial Plan replacement rule failure

[Anonymous]

The following rule works when entered thru the web interface but fails when enetered from the attached config file.

RR2005530R011xxx.T|   The string is meant to prepend 2005530 in front of a user dialing 011.

The phone is vvx500 running UC software version 5.2.0.8330.

cfg file loaded to phone:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP BlueNile 5.2.0.8330 25-Sep-14 18:20 -->
<!-- Created 21-01-2015 13:14 -->
<PHONE_CONFIG>
 <WEB
  dialplan.digitmap="RR2005530R011xxx.T|"
  dialplan.digitmap.timeOut="2"
  log.level.change.acom="4"
  log.level.change.app1="4"
  log.level.change.bdiag="4"
  log.level.change.cfg="4"
  log.level.change.dhcpc="0"
  log.level.change.dns="4"
  log.level.change.sip="4"
  log.render.file.size="180"
  log.render.file.upload.append.sizeLimit="12000"
  log.render.file.upload.period="172800"
  log.render.level="1"
 />
</PHONE_CONFIG>

[SteffenBaierUK · Accepted solution]

Hello Madams,

welcome to the Polycom Community.

This is most likely a formatting issue or something similar. Verify the XML format of the configuration file that the phone is loading with for example XML notepad 2007 and in addition check the phone logs.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services