Disable VVX 1500 video preview on the top right

Anonymous · ‎02-13-2019

I have video entirely disabled on my VVX 1500, but it still shows a preview of the video on the top right of the screen. How can I remove that?

Here is the configuration XML that I have right now:

<video video.autoStartVideoTx="0" video.enable="0" />

Anonymous · ‎02-13-2019

MAC Address - 00:04:F2:4F:F3:93
UC Software Version - 5.9.1.0615
Updater Version - 5.9.7.12459

Config file: attached

SteffenBaierUK · ‎02-13-2019

Hello @bobjase ,

welcome to the Polycom Community.

To my own personal knowledge you must use the shutter on the VVX. There is no parameter for this.

As the VVX1500 is end of sale there is no futher development on this phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎02-13-2019

Let me be clear what I'm talking about - on the screen when the phone is at idle, it nonetheless shows video (please see attached image).

Yes, you can close the shutter but even then it overlays a black panel on the screen and it seems impossible that this is something every/most (any?) VVX 1500 owner would want.

SteffenBaierUK · ‎02-13-2019

Hello @bobjase ,

You are correct. The VVX 1500 design goes back before my time with Polycom i.e. 2008 or earlier.

Since then no other customer thought about this feature to be important enough to request this to be changed.

Even the new VVX500/501/600/601 use a silhouette when no camera is installed and the UI cannot dynamically utilize the free space.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question