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10-25-2013 02:47 PM
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Sep 26, 2013 Question: How can I disable the call waiting tone or change the tone?
Resolution: Please check => here <=
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Polycom Global Services
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Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN