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HP Recommended

Current Phones

 

Compatible VVX Phones running UC Software 6.1.0 or later,  CCX or Poly Trio 7.0.0 or later, or Edge E phones in openSIP/Generic or Skype for Business can utilize using a Fat32 formatted USB Stick to capture Data locally via the Phone UI to be used with Wireshark or similar.

 

Download the attached USB_pcap.zip, unzip the file, and import via the Web Interface

 

 

<capture diags.pcap.enabled="1" 
	diags.pcap.usb.enabled="1" />

 

 

 

Navigate to Settings -> Features -> Removable Storage Media

SteffenBaierUK_0-1716545365541.png

 

If an incompatible or no USB device is present when selecting Packet Capture:  

SteffenBaierUK_1-1716545409033.png

 

SteffenBaierUK_2-1716545446198.png

 

Older Remote Method

 

The above should work for other Providers like Zoom Phone or Microsoft Teams when using a compatible phone

 

UCS 5.1.1 officially added a remote packet capture option to the phone in order to troubleshoot issue and provide wireshark traces if required.

 

<capture diags.pcap.enabled="1"  diags.pcap.remote.enabled="1" />

 

Above Parameters activate the feature on the Phone. 

 

The UCS 5.1.0 Admin Guide describes this on page 170 in the Remote Packet Capture for Logs section.

 

  • To start using this feature please download Wireshark from => here <=

  • Start Wireshark after the installation and select the Capture Interface Options

    image

  • Manage Interfaces => Remote Interfaces => Add

    image

  • IP Address of the phone
    Port 2002
    Username: Polycom
    Password: MAC Address of the phone in lower case and no colon ( : )

    image

  • Once OK is pressed the interface should show up

    image

  • Leave this menu via cancel

  • You are then able to select this new Interface

    image

  • If an error message in regards the Buffer appears please click on OK

    image

VLAN or additional Network Interfaces:

 

image

 

In the above photo the Phone uses a VLAN 242 but on a Trio as an example the WiFi interface can be displayed and selected.

 

Additional Settings

 

In addition to the above Wireshark can also be configured to capture a rolling trace with options to set a duration or a certain file size or the amount of files to be captured.

 

  • Capture > Options > Output

    image

    Filename: Testfile.pcap or Testfile.pcapng

    The above will create 100MB files up until Wireshark is stopped

    Ticking "Use a ring buffer with" Files can be used if the Trace should run for a certain duration i.e. an issue is reproduced but a "rolling" Trace should capture the issue. Make this a larger number so the event is not missed.

  • Capture > Options > Options

    image

    The above allows specifying the amount of files that should be created until the Trace is being stopped automatically

  • Capture > Options > Input > Capture filter for selected interfaces

    image

    The above is usually selected to ensure only the traffic of a certain device is captured

    Capture Range of Devices

    Example:
    (eth.addr[0:3]== 00:04:f2 or eth.addr[0:3]==64:16:7F or eth.addr[0:3]==9c:ad:ef or eth.addr[0:3]==48:25:67)
     
    The above will only capture data from a Poly MAC Range.

  • VLAN's

    Traditionally Windows PC's do not capture the VLAN Tag to show in Wireshark
    image
    This must be enabled via a Registry entry:

    https://wiki.wireshark.org/CaptureSetup/VLAN
    http://www.intel.com/content/www/us/en/support/network-and-i-o/ethernet-products/000005498.html

    image

 

Troubleshooting:

 

Settings > Logging > Module Log Level Limits > Packet Capture > Event 1

 

0814203258|pcap |3|00|Successful RPCAP authentication
0814203259|pcap |3|00|Received RPCAP_MSG_OPEN_REQ
0814203259|pcap |3|00|Received RPCAP_MSG_STARTCAP_REQ
0814203259|pcap |3|00|Foreground Start event in Idle state
0814203259|pcap |1|00|RPCAP filter intruction: code=0x6 jf=0 jt=0 k=0x40000
0814203259|pcap |0|00|RPCAP data thread started
0814203259|pcap |3|00|Received RPCAP_MSG_UPDATEFILTER_REQ
0814203259|pcap |1|00|RPCAP filter intruction: code=0x28 jf=0 jt=0 k=0xc

 

Wireshark Error Message "Can't get list of Interfaces":

 

Using the functionality may cause this error

image

To resolve this use Explorer and browse to

%userprofile%\AppData\Roaming\Wireshark

and delete “recent” and “Recent_common

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
2 REPLIES 2
HP Recommended

Wireshark Capture ObiEdition VVX x50, Edge B, Poly VVX D230

 

  • Browse to the IP address of the Phone
  • Enter the username and password, the default is admin/admin
  • System Management > Device Admin > Packet Capture > On
    image

  • Replicate the issue and then turn off the trace
    image
  • System Management > Device Update > Extracting PCAP Capture Result > Click on 
    Press Extract to Start Process 
    image
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Wireshark Capture Obi Poly Rove Base Station

 

  • Browse to the IP address of the Phone
  • Enter the username and password, the default is admin/admin
  • Platform > Diagnostic > Logging
  • PCAP internal Tracing select the appropriate field.
    Example Trace packets to/from this base (except Audio)
  • Select Save
  • When the issue was duplicated or reproduced, select download traces from the current base station
    Note: We can store/capture up to 18Mbytes of PCAP data 

image

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.