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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
A quick way of checking if the phone is still registered to the SIP Provider is by looking at the Line Icon.
Edge E:
Registered line
Unregistered Line
ObiEdition VVX x50:
Registered line
Unregistered Line
CCX:
Registered line
Unregistered Line
Older Phones:
More detailed information can be obtained via:
- Press the Menu Key => select Status => select Lines
this menu will offer you now either the Line Information or the Server Status
Both of the above should provide you with a countdown Information showing the registration/subscription to the SIP Server. This may include the name of the SIP Provider.
If the above shows nothing or no registration Information the Phone has lost its connectivity to the SIP Server. Please use this post => here <= to attempt and troubleshoot this.
HP Recommended
The Poly Phone UI can be used to determine the provider if this is unknown to the user of the phone.
Navigate via the Phone UI to Settings > Status > Lines may display who the provider is:
Using the Multiple Key Combination => here <= of 1, 4 and 7 shows the provisioning Server:
In the above examples, the phone is registered to the Microsoft SIP Gateway so any issues should be reported to our Partner Microsoft
