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Guidelines
Be the first to explore and join the conversation on our brand-new Poly Support Community Blog, Click here It's live now!!
HP Recommended

 

When users post a new topic we ask them to include the currently used Software version. This helps us volunteers to determine if they should upgrade to a later version or what type of phone they have.

 

Referencing the "Latest Version" does not help anybody as this information is outdated once a new version is posted.

 

The below illustrations should make it clearer if a Poly phone is SIP/UC Software/PVOS or a VVX in ObiEdition.

 

Please only post the software version, not the Updater or BootROM version.

 

EDIT:

 

November 2023 you now need Poly Lens to get access to Poly Software.

 

EDIT:

 

In August 2022 Poly introduced the new Edge E phone with the renamed PVOS Poly Voice Software 

 

Any software from 8.0.0 is now called PVOS and no longer UC Software

 

EDIT:

In January 2018 Poly acquired ObiHai and Poly VVX 150, 250, 350, and 450 phones can be ordered with either Poly UC Software or ObiHai software.

The D230, Poly Rove DECT Handsets, and Base Stations can only run ObiHai software.

 

VVX150 6.3.x > ObiEdition
VVX250 6.3.x > ObiEdition
VVX350 6.3.x > ObiEdition
VVX450 6.3.x > ObiEdition
D230 7.0.x > ObiEdition
Rove 8.0.x >  ObiEdition

 

Other older ObiHai phones are available.

 

ObiEdition:

Phone UI

ObiEdition_IP_01.jpg

Via the Web Interface Status > System Status > Product Information

image

 

On the Phone press select Home > Product Information and scroll down and the Software Version will be displayed

 

UC Software or PVOS:

Phone UI

SteffenBaierUK_3-1714645963136.png

 

Since UCS 3.3.0 or later the UC Software and BootROM / Updater Version is shown on the Web Interface:

 

image


Pre UCS 3.3 0 (can be used in UCS 3.3.0 and newer as well):

 

Software Version

 

  • Press the Keys 1,4 and 7 and the Phone Information Screen (UC Software 5.3.0 or later) will display the details
    or
  • Press Menu Key => select Status => select Platform => select Application => select Main (shows SIP/UCS Version)

 

imageimage

 

Press Menu Key => select Status => select Platform => select Phone (shows Part Number Version)

 

image

The above example would be a SPIP650

 

BootROM or Updater

 

  • Press Menu Key => select Status => select Platform => select Phone (shows BootROM / Updater Version)

 image

image or image

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
4 REPLIES 4
HP Recommended

Since UC Software 5.4.0 we also support a multiple key combination to have easier access to such information.

 

Pressing on a VVX Phone the keys 1, 4 and 7 will display:

 

image

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

CCX Phones running in Teams mode

 

  • Select the Hamburger Menu
    image

  • Select Settings
    image

  • Select Device Settings
    image
  • Select About

    The Poly UC Software will be displayed in section 1 and the relevant Microsoft Software in section 2

    image
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Zoom Room

 

Swipe from the right to the Left to show the settings Icon

 

SteffenBaierUK_0-1708343264161.png

 

Tap the settings Icon

 

SteffenBaierUK_1-1708343290862.png

 

Select System Settings (For HP Poly details)

 

SteffenBaierUK_2-1708343365750.png

Select Status

SteffenBaierUK_3-1708343393545.png

Select System Information

SteffenBaierUK_0-1708344117980.png

 

Details like the IP Address, MAC Address and Software Version are being displayed

SteffenBaierUK_1-1708344118052.png

 

 

For Zoom details scroll down to About:

 

SteffenBaierUK_4-1708343459954.png

SteffenBaierUK_5-1708343493176.png

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

8x8 Work

 

On the home screen pull down the top

 

SteffenBaierUK_1-1708343854246.png

 

Select Settings

 

SteffenBaierUK_2-1708343882223.png

 

Select Status

 

SteffenBaierUK_3-1708343926352.png

Select System Information

SteffenBaierUK_4-1708343973498.png

Details like the IP Address, MAC Address and Software Version are being displayed

SteffenBaierUK_5-1708344039987.png

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.