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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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If a Phones file system has been formatted or an upgrade process has been interrupted the Phone's screen may display "application not present"

 

Above simply means that the phone requires to load a compatible UCS / SIP Software from a local provisioning server in order to return to a working state.

 

TIP: Do not use a TFTP Server with larger files aka combined VVX, CCX phone or Poly Trio!

 

NOTE: The message will appear if you attempt to flash a UCS 4.x.x Software on a Phone running an older BootROM or attempting to flash a UCS 3.2.x or SIP Software on a Phone running Updater 5.x.x!

 

Simply restart the phone and then press:

 

  • Cancel

    image
  • Select Setup

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  • or simply Setup (depending on the software Version) and enter the Menu.

    image

NOTE: The standard Password is 456 and more details can be found => here <=

 

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  • Select Provisioning Server
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  • Modify the Server Type, Server Address, Server User and Server Password to suit your environment where you set up a Provisioning Server.
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If no local server is available please check http://voipt2.polycom.com/

 

VVX Phones

 

Using the above set:

 

  • Server Type HTTP
    select the relevant/compatible package from the above page. 
  • Server Address voipt2.polycom.com/594

 

SoundPoint IP Phones

 

Using the above set:

 

  • Server Type HTTP
    select the relevant/compatible package from the above page. 
  • Server Address voipt2.polycom.com/4015

 

SoundStation IP Phones

 

Using the above set:

 

  • Server Type HTTP
    select the relevant/compatible package from the above page. 
  • Server Address voipt2.polycom.com/4015

 

Please follow the FAQ guide on how to set up a Provisioning Server as explained => here <= and follow the FTP Guide => here <=

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Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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