-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Poly Phones
- Desk and IP Conference Phones
- [FAQ] Troubleshoot Video issues on a Polycom Trio

Create an account on the HP Community to personalize your profile and ask a question
10-30-2017 06:24 AM
How to utilize the built in Statistics to troubleshoot Video freezing or slow or poor Video.
The Polycom Trio has an inbuilt features which allows users to troubleshoot a Video issue by simply checking the Statistics.
Lost packets are an example for a bad network.
Via the Phone GUI go to the following during a call:
- Settings => Status => Diagnostics => Media Statistic => toggle through menu via Next or Previous
The above screen quickly enables a user to identify the used resolution of the Video call. In this example a Skype for Business Client called the Trio.
The above statistic will change if for example the Skype for Business client is changed into full screen rather than a small window.
In addition the connected Visual+ statistics can be seen using Settings => Status => Diagnostics => Networked Devices => Statistics
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN