• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎10-30-2017 06:24 AM

HP Recommended

How to utilize the built in Statistics to troubleshoot Video freezing or slow or poor Video.

 

The Polycom Trio has an inbuilt features which allows users to troubleshoot a Video issue by simply checking the Statistics.

 

Lost packets are an example for a bad network.

 

Via the Phone GUI go to the following during a call:

 

  • Settings => Status => Diagnostics => Media Statistic => toggle through menu via Next or Previous

image

 

The above screen quickly enables a user to identify the used resolution of the Video call. In this example a Skype for Business Client called the Trio.

 

The above statistic will change if for example the Skype for Business client is changed into full screen rather than a small window.

 

image
image

 

In addition the connected Visual+ statistics can be seen using Settings => Status => Diagnostics => Networked Devices => Statistics

 

imageimage

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.