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‎10-30-2017 06:24 AM

HP Recommended

How to utilize the built in Statistics to troubleshoot Video freezing or slow or poor Video.

 

The Polycom Trio has an inbuilt features which allows users to troubleshoot a Video issue by simply checking the Statistics.

 

Lost packets are an example for a bad network.

 

Via the Phone GUI go to the following during a call:

 

  • Settings => Status => Diagnostics => Media Statistic => toggle through menu via Next or Previous

image

 

The above screen quickly enables a user to identify the used resolution of the Video call. In this example a Skype for Business Client called the Trio.

 

The above statistic will change if for example the Skype for Business client is changed into full screen rather than a small window.

 

image
image

 

In addition the connected Visual+ statistics can be seen using Settings => Status => Diagnostics => Networked Devices => Statistics

 

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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