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10-07-2011 05:03 AM
Password Reset Request:
Sep 19, 2022 Question: Why does a Phone return/revert to a previous unknown password even after a factory reset?
Resolution: If a phone is provisioned either by a local server/ZTP/LENS and/or a DHCP option the phone will simply load the old configuration. Please check with your IT team or whoever set up the phone.
An example configuration for Poly phones running UC Software is attached which can be unzipped
UC Software 5.9.7 or 6.3.0 or later
The California legislature has mandated specific requirements for password protection of Internet-connected devices in SB 327, which will become operative on January 1, 2020
Poly added the California password law sb-327 >here<
NOTE: To enter the new password as requested, add 456 as the old password in the 1st line and then press the down arrow or use the touch screen to get to the next line. Do not press enter! Once you added the new password press the navigation / down key or use the touch screen again and repeat the new password. Then press the Enter Softkey
- The Web Interface will display an Error message "Default admin password is in use. Change the password" if the password was never changed and the user will be unable to access the Web Interface unless this is done physically on the phone or using a Provision Server => here <=
This is required after a Factory reset and/or after an upgrade to 5.9.7 or later or since 6.3.0 or later
Standard Username and Password using SIP or UC Software (For ObiHai check below):
User name = Polycom (case sensitive)
Admin Password = 456
User Password = 123
You can change the Admin Password via:
Or manually on the phone:
- Press Menu Key => select Settings => select Advanced => current Password => select Admin Settings => scroll to Change Admin Password
A guide on how to reset the password can be found => here <=
Standard Username and Password using ObiHai Software:
A user may want to change this to HTTPs. Please navigate to System Management > Device Admin and untick Default and change port 80 to 443
Continuation of Polycom (not ObiHai):
In addition, the Provisioning Server can be used to set the Password so an End User cannot make changes to the Phone settings.
Please use the following as a template:
<device device.set="1"> <auth device.auth.localAdminPassword.set="1" device.auth.localAdminPassword=""/>
Change the localAdminPassword="" to the Password of your choice.
To change the User password:
device.set="1" device.auth.localUserPassword.set="1" device.auth.localUserPassword=""/>
and add the localUserPassword="" to any desired password
> UCS 4.0.0
Since UCS 4.0.0 the Web Interface has now the possibility to login as a User (restricted) or an Admin (unrestricted) with the standard passwords provided as above.
UC Software 5.4.0 or later
UC Software 5.4.0 added the new up.basicSettingsPasswordEnabled="1" Parameter to prompt for a Password within the Basic Menu.
NOTE: Please ensure to consult the Admin Guide as the command may vary depending on the SIP / UC Software Version
UC Software 5.9.7 or 6.3.0 or later
Poly added the California password law sb-327 >here< so simply use 456 as the old and then add a new password.
NOTE: To enter the new password, enter it in the 1st line and then press the down arrow to get to the next line. Do not press enter!
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN