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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Factory Reset w/out admin password

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01-06-2014 08:28 AM
Hi,
I recently swithed VoIP providers, and, as a result, I need to provision over my Polycom IP 6000. The only problem is when I try to reset it to factory settings, the default admin password does not work. I believe the admin password was changed when the phone was originally provisioned to our previous provider; however, I have no idea what the password is. Is there any possible way to reset it to factory settings without the admin password?
Thanks
01-06-2014 08:44 AM
Hello tj,
welcome to the Polycom Community.
We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.
Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.
Please contact your prior provider or our support team .
We will remove any post replying to this that will publicly explain how to remove the password.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN