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09-15-2011 05:26 AM
Hi there guys,
I hope you can help or guide me in the right direction regarding the following.
I have the above Polycom phones working at a site normally. can register them to my pabx and can contact the boot server without any issues.
The problem I now have is that we are busy moving to another building. A new network has been setup at the new buidling and is able to access the old network at the old buidling where the servers are located.
When I try and register a phone at this new buidling and make changes, the phone restarts and constantly restarts for about 20+ times without allowing you to make any changes because as soon as you enter the menu the phone restarts again.
If I take the phone back to the old building it registers fine, etc. and only restarts after the changes which is normal.
I took it back to the new building and connected, it powers up and registers, but then again restarts a couple of times and eventually is fine.
It almost looks like there might be too many hops from the new buildings network to the old one.
I havent seen this before so I have no clue what would cause this other than the network?
Your assistance would be appreciated.
Thanks and regards
09-15-2011 05:01 PM
without knowing the SIP/UCS Software Version and the provisioning method being used and some log files and in a addition a wireshark trace it is hard to provide any advise.
Have you checked for loops in your network?
Is the Phone powered via PoE or via a external power Supply?
Could you also be so kind and check your additional Community Post's and confirm if they did solve your other previous issues and mark them as a Solution so other community members can profit from the information provided?
Polycom Global Services
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