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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- IP 6000 can not connect.

Create an account on the HP Community to personalize your profile and ask a question

07-11-2018 01:03 AM
I am using IP 6000 and it is said that the line is not registered after changing the internal office network.
How do I register again a line?
I can not make a phone call now.
I am using DHCP and the phone web page is open well.
The message on the phone is " Line 1 : 3593 (Not registered)" " 10.180.xxx.xxx (Not registered) "
please help. thank you.
07-12-2018 11:38 AM
Hello @kwpark,
welcome to the Polycom Community.
It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .
In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here
In addition the community's VoIP FAQ contains this post here:
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
and
Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN