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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-07-2013 05:32 AM

HP Recommended

I have some IP331s on firmware 4.1.0.84097 and configure them through the web interface rather than using a provisioning server / config files.

 

Users are complaining that the handset volume resets to deafult settings after every call.

 

Knowledge base says this is a "feature" mandated by US Gov't  but can be overridden with a parameter entered in the sip.cfg file. However I dont use  any such file!

 

Is there a way to disable the handset volume reset through the web interface ? Cant see any reference to this

 

thanks

 

Tim

1 REPLY 1

‎03-07-2013 06:41 AM

HP Recommended

Hello Tim,

welcome to the Polycom Community.

Have a look in the UCS 4.1.0 Admin Guide for the :

 

<volume/>

 Parameter.

 

Page 542 explains the separate possible values for voice.volume.persist.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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