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HP Recommended

I've been trying to follow your directions at [FAQ] How can I setup my Phone / Provisioning / Download / Upgrade / Downgrade Software? to update my 335 phone but it just sits and flashes initializing network.

 

I've pointed the provesioning server to both the 3cx server and an ftp server to download the files and it just sits there and doesn't try to connect until after you are trying to reboot it and then it will log on to the FTP server briefly.

 

I believe the issue is that the boot loader is not the correct version, but I cannot get the phone to login to update the bootloader.

 

BootBlock: 3.0.2.0024

Updater: 5.0.7.1284

Sip Application Version Rev: 4.0.7.2514

 

Please help

6 REPLIES 6
HP Recommended

Hello jdflyer,

welcome to the Polycom Community.

UC Software 4.0.7 is already the latest supported Version for your SPIP335 if you are using SIP and not LYNC.

 

I would suggest you setup a syslog server to get the logs of the phones. Most likely your issue is caused by a local firewall preventing the FTP server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I don't think it's a firewall issue as everything is all plugged into the same switch behind the fireware.

HP Recommended

So I tried to reset to the very begining and am still having issues:

 

Reset Local Config

Reset Web Config

Reset Dev Settings

REBOOT

 

Format File System

REBOOT

 

Provisioning Server

DHCP Menu

Server Type:FTP

ServerAddr:192.168.101.20

Server User and PW (per FAQs)

REBOOT

 

Phone Logs onto FTP server Downloads and Installs

Polycom_UC_Software_4_0_7_release_sig_combined

REBOOT

 

Loads Application

Running "sip.id"

Welcome Screen with S/N and version 4.0.7.2514

 

and then it sits there stating Initializing network

HP Recommended

Hello jdflyer,

if it can successful download the firmware it will also be able to upload its own logs. Please consult the logs for further troubleshooting.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

It looks like it is trying to download an .sip file and .cfg file.  However I'm not sure why this would prevent the phone from initializing the network.

 

See attached Log

HP Recommended

Hello jdflyer,

Following the Provisioning Instructions step by step and leaving your 3CX server aside should allow you to provision the phone and boot it succesfully.

 

In regards to your question what files the phone downloads and why I can only recommend community's VoIP FAQ as it contains this post here:

 

Mar 08, 2013 QuestionWhat files does my phone download or upload and why?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

 

The Phone in questions was sold back in may 2012 via 8x8 so they are the reseller you require to contact for any first level support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.