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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- IP501 phone and IP301 phone disable volume buttons

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03-29-2023 02:03 PM
I was recently tasked with figuring out how to disable the volume buttons on some of the phones in the office and setting a default volume. I had done a bit of googling and messing around with the config files but am struggling to find any solutions or get anything to work so I decided to come here to ask. the phones I am working on are IP501 and IP301 phones so they are a bit older and most resources related to them have been wiped. If anyone has any idea that would be greatly appreciated.
<up up.ringerup.minimumVolume="0"></up> this is what ive tried to mess with so far
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Accepted Solutions
03-30-2023 01:01 AM
Hello @HunterD21 ,
Welcome to the Poly Community.
The FAQ contains:
Mar 08, 2013 Question: Where can I download configuration files from or create these myself?
Resolution: Please check => here <=
This covers older phone models.
Nov 4, 2011 Question: How can I change the functionality of a Hardware Button/Key?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-30-2023 01:01 AM
Hello @HunterD21 ,
Welcome to the Poly Community.
The FAQ contains:
Mar 08, 2013 Question: Where can I download configuration files from or create these myself?
Resolution: Please check => here <=
This covers older phone models.
Nov 4, 2011 Question: How can I change the functionality of a Hardware Button/Key?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN


03-31-2023 10:24 AM
@HunterD21 wrote:
Thank you so much this fixed the issue of disabling the volume button is there a way to set the volume so that its not stuck at the middle volume?
FAQ again
Jan 16, 2014 Question: How can set the Handset/Speaker/Headset volume to a persistent setting / remember the volume?
Resolution: Please check => here <=
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

03-31-2023 11:07 AM
I was more asking about having a set level of volume not resetting it or having it stay at a level I was wanting to set the volume of the ring on the phones of some employees and have it so they can't adjust it also I can't seem to get the 301 phones to work with the settings that lock their volume button.
04-01-2023 06:13 AM
Hello @HunterD21
a simple Google search for SIP 3.2.2 Admin Guide Page C - 13 finds this >here< as the first result
Page C - 13 onwards
Best regards
Steffen Baier
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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