Solved: IP501 phone and IP301 phone disable volume buttons - HP Support Community

Anonymous · ‎03-29-2023

I was recently tasked with figuring out how to disable the volume buttons on some of the phones in the office and setting a default volume. I had done a bit of googling and messing around with the config files but am struggling to find any solutions or get anything to work so I decided to come here to ask. the phones I am working on are IP501 and IP301 phones so they are a bit older and most resources related to them have been wiped. If anyone has any idea that would be greatly appreciated.

<up up.ringerup.minimumVolume="0"></up> this is what ive tried to mess with so far

SteffenBaierUK · ‎03-30-2023

Hello @HunterD21 ,

Welcome to the Poly Community.

The FAQ contains:

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

This covers older phone models.

Nov 4, 2011 Question: How can I change the functionality of a Hardware Button/Key?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎03-30-2023

Hello @HunterD21 ,

Welcome to the Poly Community.

The FAQ contains:

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

This covers older phone models.

Nov 4, 2011 Question: How can I change the functionality of a Hardware Button/Key?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-31-2023

Thank you so much this fixed the issue of disabling the volume button is there a way to set the volume so that its not stuck at the middle volume?

Anonymous · ‎03-31-2023

Also I am struggling to find documentation on the 301 phones button layout corresponding with the number if this could be provided as well that would be greatly appreciated

SteffenBaierUK · ‎03-31-2023

@HunterD21 wrote:

Thank you so much this fixed the issue of disabling the volume button is there a way to set the volume so that its not stuck at the middle volume?

FAQ again

Jan 16, 2014 Question: How can set the Handset/Speaker/Headset volume to a persistent setting / remember the volume?

Resolution: Please check => here <=

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-31-2023

I was more asking about having a set level of volume not resetting it or having it stay at a level I was wanting to set the volume of the ring on the phones of some employees and have it so they can't adjust it also I can't seem to get the 301 phones to work with the settings that lock their volume button.

SteffenBaierUK · ‎04-01-2023

Hello @HunterD21

a simple Google search for SIP 3.2.2 Admin Guide Page C - 13 finds this >here< as the first result

Page C - 13 onwards

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

IP501 phone and IP301 phone disable volume buttons

Create an account on the HP Community to personalize your profile and ask a question