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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎04-15-2016 06:31 AM

HP Recommended

Recently been given the task of setting up 6 x Soundstation IP6000 with Network set to DHCP but the issue I am having with them is they always show "Intializing Network" on first boot but if I click on the menu button/settings/advanced and then reboot the IP6000 connection works and I can enter web page of IP6000 sucessfully.

 

I have put in the correct details on our PBX server and set the correct port numbers/UDP etc for SIP setup and the correct line settings for phone number from the PBX.

 

I have done very basic settings on the IP6000, Provisioning Server set to Static and Ethernet DHCP and Network Configuration Quick setup set to Enable.

 

Although the connection works after a reboot I also find that the although I can phone the IP6000 sucessfully and I can make an intial call on the IP6000 to any phone number I find that after that first call using IP6000 I have to wait a few minutes before I can call another phone number on IP6000 which I don't fully understand this delay ?

 

Any advice on why a futher reboot is required after initial connection and why there is delay in making a subseqent call on the IP6000 ?

 

Thanks

 

Scott

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2016 06:46 AM

HP Recommended

Hello Scott,

welcome to the Polycom Community.

Do you SPIP6000 phones by any chance have a MAC address starting with a 6 ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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4 REPLIES 4

‎04-15-2016 06:46 AM

HP Recommended

Hello Scott,

welcome to the Polycom Community.

Do you SPIP6000 phones by any chance have a MAC address starting with a 6 ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-15-2016 09:05 AM

HP Recommended

HI Steffen

 

Thanks for the reply, Just had a look and the answer is yes they all start with a 6 in the MAC address.

 

I have also updated the firmware to 4.0.10.0568 and they all have BootROM Software Version5.0.5.2324 

 

Regards

 

Scott

 

 

Was this reply helpful? Yes No

‎04-15-2016 09:38 AM

HP Recommended

Hello Scott,

At present this is a Bug and you would need to downgrade to UC Software 4.0.4 as all version after this are affected to my knowledge.

 

If you have a Polycom reseller please raise a support ticket and quote VESC-6298 or alternatively if you purchased from a discounter please provide me with the MAC so I can lookup who you would need to contact.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-27-2016 02:34 AM

HP Recommended

Many thanks for that reply Steffen, I did try 4.0.4 firmware but this no difference, I will contact my reseller.

 

Regards

 

Scott

Was this reply helpful? Yes No
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