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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-14-2019 04:22 AM

HP Recommended

Hello everyone,

as noted on VVX 60D product description, the whole VVX line of phones is supported except VVX1500. Recently I purchased VVX 60D system having forgotten to look into compatibility list for this model. And since VVX1500D is deployed at my desk, I cant pair it (there is no dedicated menu entry for this).
May I ask if someone knows if the compatibility list of VVX 60D is to be supplemented with VVX1500 host anytime soon or perhaps are there any configuration files that may be provisioned to VVX1500 to enable pairing with XXV 60D? Currently VVX UC Software 5.9.1 is installed on my VVX1500D.
Would much appreciate any kind of help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-14-2019 05:39 AM

HP Recommended

Hello @tnebat380,

 

The VVX1500 has not got the resources to add D60 Support or we would have added this already.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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3 REPLIES 3

‎01-14-2019 04:49 AM

HP Recommended

Hello @tnebat380,

 

welcome to the Polycom Community.

 

There will be no future software versions for the VVX1500 as announced in the 5.9.0 Release Notes:

 

Future Feature Releases For VVX Business Media Phones


With the end of sale of some models of VVX business media phones, the following phone models will no longer receive new features:


● VVX 300/310
● VVX 400/410
● VVX 500
● VVX 600
● VVX 1500


As a result, UC Software 5.9.0 will be the last release to contain significant feature development for these models. Future major feature releases will not include images to support these models. In line with the Polycom End of Life policy, Polycom will continue to provide bug fixes in maintenance and patch releases on the UC Software 5.9.x stream. For details, see the Polycom End of Life Policy.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-14-2019 05:04 AM

HP Recommended

Hello  @SteffenBaierUK,

 

thanks for the prompt reply!

Does it also mean there is no other way (perhaps manually) add VVX 60D support to the VVX1500 system? The menu structure there seams almost identical to for instance VVX600, only the menu item for VVX 60D setup is missing.

 

Was this reply helpful? Yes No

‎01-14-2019 05:39 AM

HP Recommended

Hello @tnebat380,

 

The VVX1500 has not got the resources to add D60 Support or we would have added this already.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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