My polycoms ip550, restart

[Anonymous]

Hi all, this issue is urgent, and would greatly appreciate your help.
I have some IP-Phones 550AB, with FW 3.2.5.0577, which is validated for CIC 3.0 SU 14 (Initeractive Intelligence).
The problem is that when you call any number, at times, the ip-phone restarts. And this is happening to me with all IP-phones of this model.
I detail below the SYSLOG that I generated. I think the part that says [SoNcasC]: App-Ctx (Darwin Arevalo) [0-3700] and part of [InitializeBacklightIntensity]. Starts the shutdown

I appreciate your help.

11:46:31                         |*|00|Initial log entry. Current logging level 4
11:46:31                         |*|00|Initial log entry. Current logging level 4
11:46:31                         |*|00|[SoNcasC]: App-Ctx (Darwin Arevalo) [0-3700]

11:51:52                         |*|00|[InitializeBacklightIntensity] m_nDefaultMin = 0, m_nDefaultLow = 65, m_nDefaultMed = 142, m_nDefaultMax = 219.

11:52:15                         |6|00|Uploading boot log, time is WED SEP 26 16:51:52 2012

11:52:15                         |*|00|Initial log entry. Current logging level 4
11:52:15                         |*|00|---------- Initial log entry ----------
11:52:15                         |*|00|Platform: Model=SoundPoint IP 550, Assembly=2345-12500-001 Rev=R
11:52:15                         |*|00|Platform: MAC=0004f23b1b23, IP=172.15.222.180, Subnet Mask=255.255.254.0
11:52:15                         |*|00|Platform: BootBlock=3.0.2.0024 (12500-001) 30-Nov-10 15:00
11:52:15                         |*|00|Platform: Bootrom=4.2.2.0710 24-Feb-10 16:23
11:52:15                         |*|00|Application, main: Label=SIP, Version=Buffalo 3.2.5.0643 04-Oct-11 14:33
11:52:15                         |*|00|Application, main: P/N=3150-11530-325
11:52:15                         |*|00|Initial log entry. Current logging level 4

[SteffenBaierUK · Accepted solution]

Hello carguello,

welcome to the Polycom Community.

This community is not a replacement for the Polycom Support structure and if the issue is urgent as you say then I can only recommend to work with your reseller as the phone 0004f23b1b23 is still within warranty so you can easily get access to the Polycom support team.

In order to troubleshoot this correctly we need to know the circumstances of the call and require a wireshark trace.

Please provides this along with any logs and configurations when raising a case via your reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services