Paging Button Availability

[Anonymous]

Hey All,

I was wondering if there was a configuration parameter to enable the page button during an Active Call, or when a call is On Hold. I didn't see anything in the Admin Manual under <ptt> that gave this option.

Phone Information
Phone Model	SoundPoint IP 550
Part Number	2345-12500-001 Rev:R
MAC Address	00:04:F2:34:EB:AD

UC Software Version	4.0.4.2906
BootROM Software Version	4.4.0.0080

[SteffenBaierUK]

Hello extremerotary,

welcome to the Polycom Community.

I only recently replied to the same question => here <=

The community's VoIP => FAQ <= contains this post here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

The new example 5 show's what you want to archive. You can simply import the attached example configuration.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Hey Steffen,

That applies to firmware version 5.0.1+ where this IP 550 I've playing with is 4.0.1, and there is no $F of 'Page' in the efk functions list for that firmware in the admin manual. I tried anyway with the configuration - the button appears as normal, but has no functionality.

[SteffenBaierUK]

Hello extremerotary,

did you import my example or did you program this yourself?

Have you exported your configuration and verified the relevant data is present.

Paging / PTT was introduced with the UCS 4.0.0 software so I would be surprised if this key functionality is missing.

I am nowhere near a SPIP650 and won't be able to play with this for a good few days.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous · Accepted solution]

Steffen,

I copied and pasted into a config file, wlcded-444-V4-custom.cfg to no avail. I thought that's all I would need to do based on your article, but the atricle was missing the <efk> tags. I added them in as well as seen below, and all is working! Thanks for the info, maybe add a little snippet about the <efk> in your article. 

<APPLICATION APP_FILE_PATH="sip404.ld" CONFIG_FILES="wlcded-444-V4-custom.cfg,wlcded-V4-custom.cfg,wlcded-444-V4.cfg" MISC_FILES="" CONTACT_DIRECTORY="/CONTACTS/" LOG_FILE_DIRECTORY=""></APPLICATION>

<feature
feature.enhancedFeatureKeys.enabled="1"
/>

<softkey
softkey.1.action="$FPage$"
softkey.1.enable="1"
softkey.1.label="Page"
softkey.1.use.dialtone="1"
softkey.1.precede="1"
softkey.1.use.active="1"
softkey.1.use.hold="1"
/>
<efk>
<version efk.version="2" />
<efklist
efk.efklist.1.mname="Page"
efk.efklist.1.status="1"
efk.efklist.1.label="Page"
efk.efklist.1.use.active="1"
efk.efklist.1.action.string="$FPage$"
/>
<efkprompt
efk.efkprompt.1.status="1"
efk.efkprompt.1.label="Page"
/>
</efk>