Paging/PTT only works within model type.

[Anonymous]

We recently configured PTT/Paging to work in a site. Using VVX310/311/411. All phones have the same configuration and are using the same Broadcast Address. 

All phones are on Verions 5.7.2.1277

When you page from a VVX310/311 all VVX310/311 get the page, but not any of the VVX411. When you page from a VVX411 the opposite happens, all the VVX411 get the page, but none of the VVX310/311.

PTT configuration as follows:

ptt.address    XXX.XXX.XXX.XXX

ptt.channel.24.available     0

ptt.channel.25.available     0

ptt.pageMode.allowOffHookPages     0

ptt.pageMode.defaultGroup     1

ptt.pageMode.enable     1

ptt.pageMode.group.24.available     0

ptt.pageMode.group.24.subscribed     0

ptt.pageMode.group.25.available     0

ptt.pageMode.group.25.subscribed     0

ptt.volume   0

Any thoughts would be appreciated. 

[SteffenBaierUK]

Hello @RBuchanan-CorusEnt ,

welcome to the Poly Community.

UC Software 5.7.2 is no longer a supported software so I can only ask you to test this using UC Software 5.9.2 or UC Software 5.8.2. 

I briefly tested this with the above and I can send and receive pages with various different models with no issue.

Sending a Page:

0416203614|ptt  |2|00|[PpsPttC]: app2PpsTalkPressed
0416203614|ptt  |2|00| [PpsPttC]::ppsProcMsg() starting PTT/Page call
0416203614|ptt  |1|00|[PpsPttChanC]: PTT channel=26, current state=Idle,event=KeyTalk, enter next state=Alert
0416203614|ptt  |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsTalkPressed channel 26,Ptt AppId 0
0416203614|ptt  |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsTalkPressed Mode=wlanModeTimeReleased, Release Interval 30ms, channel 26,Ptt AppId 0
0416203615|ptt  |1|00|[PpsPttChanC]: PTT channel=26, current state=Alert,event=Timeout, enter next state=Transmit
0416203623|ptt  |2|00|[PpsPttC]: app2PpsTalkReleased
0416203623|ptt  |1|00|[PpsPttChanC]: PTT channel=26, current state=Transmit,event=KeyNone, enter next state=EOTWait
0416203623|ptt  |2|00| [PpsPttC]::ppsProcMsg() releasing call 
0416203623|ptt  |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsTalkReleased Channel 26, Ptt AppId 0
0416203623|ptt  |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsTalkReleased Mode=wlanModePttRx Channel 26,Ptt AppId 0
0416203623|ptt  |1|00|[PpsPttChanC]: PTT channel=26, current state=EOTWait,event=Timeout, enter next state=EOT
0416203623|ptt  |2|00|[PpsPttC]: mediaSess2PpsCallRelease NetCall(0xb09379c0) UsrCall(0xb52bce20) Reason(3)
0416203623|ptt  |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsCallDrop channel 26, reason 3
0416203623|ptt  |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsCallDrop Channel 26,Ptt AppId 0 
0416203623|ptt  |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsCallDrop Mode=wlanModeStandby,Release Interval 650ms, Channel 26, Deleting the Ptt AppId 0
0416203623|ptt  |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsCallDrop Mode=wlanModeStandby,Release Interval 650ms Channel 26,After deleting the Ptt AppId 0
0416203623|so   |4|00|MsgAppCallRemotePartyGetCmnd: Current Media Session is not in Active List.
0416203623|so   |4|00|MsgAppCallRemotePartyGetCmnd: Current Media Session is not in Active List.
0416203623|app1 |4|00|AppHybridC::termLclChg failed to find pCall
0416203624|ptt  |1|00|[PpsPttChanC]: PTT channel=26, current state=EOT,event=Timeout, enter next state=Waiting
0416203624|ptt  |1|00|[PpsPttChanC]: pttChannelC::enterWaiting numTries == [2] 

0416203626|ptt  |1|00|[PpsPttChanC]: PTT channel=26, current state=Waiting,event=Timeout, enter next state=Idle
0416203645|ptt  |2|00|[PpsPttC]: app2PpsTalkPressed
0416203645|ptt  |2|00| [PpsPttC]::ppsProcMsg() starting PTT/Page call
0416203645|ptt  |1|00|[PpsPttChanC]: PTT channel=26, current state=Idle,event=KeyTalk, enter next state=Alert
0416203645|ptt  |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsTalkPressed channel 26,Ptt AppId 0
0416203645|ptt  |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsTalkPressed Mode=wlanModeTimeReleased, Release Interval 30ms, channel 26,Ptt AppId 
0416203646|ptt  |1|00|[PpsPttChanC]: PTT channel=26, current state=Alert,event=Timeout, enter next state=Transmit
0416203649|ptt  |2|00|[PpsPttC]: app2PpsTalkReleased
0416203649|ptt  |1|00|[PpsPttChanC]: PTT channel=26, current state=Transmit,event=KeyNone, enter next state=EOTWait
0416203649|ptt  |2|00| [PpsPttC]::ppsProcMsg() releasing call 
0416203649|ptt  |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsTalkReleased Channel 26, Ptt AppId 0
0416203649|ptt  |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsTalkReleased Mode=wlanModePttRx Channel 26,Ptt AppId 0
0416203649|ptt  |1|00|[PpsPttChanC]: PTT channel=26, current state=EOTWait,event=Timeout, enter next state=EOT
0416203649|ptt  |2|00|[PpsPttC]: mediaSess2PpsCallRelease NetCall(0xb09379c0) UsrCall(0xb52c4b20) Reason(3)
0416203649|ptt  |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsCallDrop channel 26, reason 3
0416203649|ptt  |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsCallDrop Channel 26,Ptt AppId 0 
0416203649|ptt  |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsCallDrop Mode=wlanModeStandby,Release Interval 650ms, Channel 26, Deleting the Ptt AppId 0
0416203649|ptt  |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsCallDrop Mode=wlanModeStandby,Release Interval 650ms Channel 26,After deleting the Ptt AppId 0
0416203649|so   |4|00|MsgAppCallRemotePartyGetCmnd: Current Media Session is not in Active List.
0416203649|so   |4|00|MsgAppCallRemotePartyGetCmnd: Current Media Session is not in Active List.
0416203649|app1 |4|00|AppHybridC::termLclChg failed to find pCall
0416203649|ptt  |1|00|[PpsPttChanC]: PTT channel=26, current state=EOT,event=Timeout, enter next state=Waiting
0416203649|ptt  |1|00|[PpsPttChanC]: pttChannelC::enterWaiting numTries == [2] 
0416203651|ptt  |1|00|[PpsPttChanC]: PTT channel=26, current state=Waiting,event=Timeout, enter next state=Idle

Receiving a Page:

0417083614|ptt  |1|00|[PpsPttChanC]: PTT channel=26, current state=Idle,event=ReceiveAlert, enter next state=Receive
0417083614|ptt  |2|00|[PpsPttC]: mediaSess2PpsCallAnswer NetCall(0x18f8f38) UsrCall(0x162a2e8)
0417083614|ptt  |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsCallAnswer channel 26
0417083615|ptt  |1|00|First rx payload est. : 20
0417083615|ptt  |1|00|Delta seq 64251 prev sampleCount 0x0 sampleCount 0x149cdcf7
0417083615|ptt  |1|00|Delta sampleCount 345824503 expected 160
0417083618|ptt  |1|00|First rx payload est. : 90
0417083618|ptt  |1|00|Rx payload est. update : 20
0417083623|ptt  |1|00|[PpsPttChanC]: PTT channel=26, current state=Receive,event=ReceiveEOT, enter next state=Waiting
0417083623|ptt  |1|00|[PpsPttChanC]: pttChannelC::enterWaiting numTries == [2] 
0417083623|ptt  |2|00|[PpsPttC]:ncas2PpsCallHold Net(0x18f8f38) User(0x162a2e8)
0417083623|ptt  |2|00| [PpsPttC]::ppsProcMsg():MsgPpsCallHold channel 26
0417083625|ptt  |1|00|[PpsPttChanC]: PTT channel=26, current state=Waiting,event=Timeout, enter next state=Idle
0417083625|ptt  |2|00|[PpsPttC]: mediaSess2PpsCallRelease NetCall(0x18f8f38) UsrCall(0x162a2e8) Reason(2)
0417083625|ptt  |2|00| [PpsPttC]::ppsProcMsg(): MsgPpsCallDrop channel 26, reason 2

Are these units on different switches / VLAN's ?

The next step would be to open a ticket.

In order to raise a support ticket, you need to work with your Poly reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Anonymous]

Thank you. I will upgrade the phones at the site and test again and reply here to let you know the outcome.