Poly 550 can't dial out

[Anonymous]

Hi:

We can receive calls but cannot dial out using a Polycom 550 manually provisioned, and cannot figure out what the Poly log error we get after dialing means:

0309135211|cfg  |5|03|Prm|Parameter reg.x.outboundProxy.port requested type 0 but is of type 2
0309135211|cfg  |5|03|Prm|Parameter reg.x.outboundProxy.port requested type 0 but is of type 2

We configured the line on an IP331 and got the exact same error. Can anybody please shed some light on what the error message means and how we may be able to fix? Note that running the device thru DMZ makes no difference so we ruled out any router issues. Here are our config parameters:

Outbound Proxy parameters:

Address: sip20.ringcentral.com

Port: 5090

Transport: UDPOnly

Server 1 Parameters:

Address: sip.ringcentral.com

Port: 5060

Transport: UDPOnly

Expires: 3600

Register: Yes

Retry Timeout: 0

Retry Max Count: 3

[SteffenBaierUK]

Hello Wendil,

welcome to the Polycom Community.

Who did you get these parameter examples from and do they work for the SPIP331 and not for the SPIP550 ?

Usually your VoIP provider should recommend their settings in order to use our phones.

As I am unaware how you provisioned these phones I suggest to follow up below.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download Software?
Resolution: Please check => here <=

Above explains how to upgrade the phones to the latest Software . I suggest UCS 4.0.3 Rev F or 4.1.0 as you had not mentioned your current software.

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

Above then explains how to setup a simple SIP registration.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Please be aware that you should contact your Polycom reseller directly if you require further assistance / support.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Hi, the config parameters are provided by the VOIP provider. The problem is the same on both IP331 and IP550 devices. Spoke with provider and they are saying it is a port issue. We're looking for an explanation of the type 0 vs. type 2 port per the error log.

[SteffenBaierUK]

Hello Wendil,

above does not really answer my question.

• Was the phone provisioned by your VoIP provider or by yourself?
• What is the current software Version?

Depending on your answer your Provider is maybe using the wrong configuration files.

The FAQ, as advised already, contains numerous answers and tips that can be utilized to troubleshoot issues.

The best way forward is for yourself or your VoIP provider to work with your Polycom Reseller or to follow up the advise in my signature.

Best Regards

Steffen Baier