Re: Poly C60 Rebooting on startup - HP Support Community

Anonymous · ‎09-01-2020

We have 4 C60's and 3 of them keep rebooting on startup not allowing any config. Not able to factory reset.

Any one seen this before ?

SteffenBaierUK · ‎09-02-2020

Welcome to the Poly Community.

This sounds unusual and should come into support.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Anonymous · ‎09-08-2020

We have found the solution to this problem.
It is due to the PoE on our switches. We connected a PoE injector and the C60 stops rebooting.

Looks like our switches can not provide a full class 4 PoE

Poly C60 Rebooting on startup

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