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HP Recommended

I have a few VVX 501 phones, and was super excited when I found out that Poly released the Audio Connector application!  While the phones paired perfectly fine with our PCs, I never heard any audio.    After spending the last 3 hours diagnosing my configuration (including several factory resets and PBX config changes), I noticed that the setting:

reg.1.lineKeys=2

seems to be the culprit.  Any value higher than 1 results in no audio!  

 

I checked a few registration lines, and it seems like the same case- no audio if the reg.X.lineKeys is set to greater than 1.  

 

Is this a limitation of the audio connector application, or just a bug?  Appreciate your help!

 

My setup is:

VVX 501 version:  6.4.3B

Poly PC Audio connector version: 1.0.0.10

Computer: Windows 10 21H2

 

 

3 REPLIES 3
HP Recommended

Hello @SnapDragon ,

 

Welcome to the Poly Community.

 

Is the issue that you never get the Audio Pop Up when using 2 lines or more?

 

If yes please get this into our support organisation and mention my name so this can be assigned to me as I believe I can replicate this with a VVX 501 running 6.4.3

 

I could not replicate this using a VVX 250

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

If by popup do you mean the green background display that shows up on the phone when playing audio?  If so, then yes - no popup when 2+ lines are registered.

 

I will open a case with Poly Support.  Thanks again for your help Steffen - you're a godsend on these forums!

 

HP Recommended

Hello @SnapDragon 

 

this was resolved with the latest UC Software 6.4.4

 

[Software] UC Software 6.4.4 was released 

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.