• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎09-27-2022 04:32 PM

HP Recommended

I have a few VVX 501 phones, and was super excited when I found out that Poly released the Audio Connector application!  While the phones paired perfectly fine with our PCs, I never heard any audio.    After spending the last 3 hours diagnosing my configuration (including several factory resets and PBX config changes), I noticed that the setting:

reg.1.lineKeys=2

seems to be the culprit.  Any value higher than 1 results in no audio!  

 

I checked a few registration lines, and it seems like the same case- no audio if the reg.X.lineKeys is set to greater than 1.  

 

Is this a limitation of the audio connector application, or just a bug?  Appreciate your help!

 

My setup is:

VVX 501 version:  6.4.3B

Poly PC Audio connector version: 1.0.0.10

Computer: Windows 10 21H2

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-17-2023 12:37 PM

HP Recommended

Hello @SnapDragon 

 

this was resolved with the latest UC Software 6.4.4

 

- [Software] UC Software 6.4.4 was released 

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-30-2022 10:42 AM

HP Recommended

Hello @SnapDragon ,

 

Welcome to the Poly Community.

 

Is the issue that you never get the Audio Pop Up when using 2 lines or more?

 

If yes please get this into our support organisation and mention my name so this can be assigned to me as I believe I can replicate this with a VVX 501 running 6.4.3

 

I could not replicate this using a VVX 250

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-30-2022 04:49 PM

HP Recommended

If by popup do you mean the green background display that shows up on the phone when playing audio?  If so, then yes - no popup when 2+ lines are registered.

 

I will open a case with Poly Support.  Thanks again for your help Steffen - you're a godsend on these forums!

 

Was this reply helpful? Yes No

‎01-17-2023 12:37 PM

HP Recommended

Hello @SnapDragon 

 

this was resolved with the latest UC Software 6.4.4

 

- [Software] UC Software 6.4.4 was released 

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->