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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-11-2013 07:21 PM

HP Recommended

SIP bought a 6000, and am trying to configure the same and does not save the settings. Both the web interface as setting up an account for the next sip device.


What should I do?

**bleep**

Thiago Araújo

1 REPLY 1

‎03-12-2013 12:18 AM

HP Recommended

Hello Thiago,

welcome to the Polycom Community.

 

You have not provided any feedback if this unit is new or second hand or what Software Version it has installed.

 

Most likely I am assuming it is a used unit and may still point to its original provisioning server and may download an old configuration.

 

This is all based on guessing so I suggest the following.

The communitys VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download Software?
Resolution: Please check => here <=

 

The latest supported Software for the SSIP6000 is UCS 4.0.3 Rev F. Please follow aboe post and upgrade your unit.

 

Then follow this:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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