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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-18-2013 11:26 AM

HP Recommended

Out of the box I built I change disabled DHCP, entered the IP address, subnet mask and gateway. During the boot process it displays the message. Provisioning init error is 0x4020. This will stay up for a minute or so the reboot. The phone will stay in this cycle until unplugged. It will never go past this point or allow you into the phone.

3 REPLIES 3

‎03-18-2013 12:16 PM

HP Recommended

Hello groovy347,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Mar 07, 2013 Question: What does the message "Config file error. Error is <Hex #>"  / 0x4020 mean?

Resolution: Please check => here <=

 

Most likely the phone is picking up a file when downloading the software that contains reference to a invalid file. Please consult the phone logs on the provisioning server.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-18-2013 12:28 PM

HP Recommended

I assume that is the problem. You see I do not have a provisioning server. I do everything manually. As soon as I get the phone on the network I access it through the web interface. I was not able to get to that far. After I build in the IP address, SubNet and the Gateway. It tries to boot and displays the provisioning error.

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‎03-18-2013 12:37 PM

HP Recommended

Hello groovy347,

 

you will need a provisioning server to rectify the issue. Maybe the unit was used or unboxed before?

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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