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- Poly Phones
- Desk and IP Conference Phones
- Polycom 4.0 SIP

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10-30-2013 10:49 AM
Strange thing happened with my latest implementation Asterisk/Polycom SounStations for one of my clients.
Everything works fine except, when they dial a places with Autoattendant Menu. No matter what keys they press and how many times, choses are ignored by menus.
I think there is somewhere in the 4.0.2 cfg files a switch that should be turned on for that to function, but I cannot find it.
Please help.
Thank you.
Solved! Go to Solution.
Accepted Solutions
10-30-2013 12:31 PM
Hellodilimaco,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-30-2013 12:31 PM
Hellodilimaco,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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