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‎10-30-2013 10:49 AM

HP Recommended

Strange thing happened with my latest implementation Asterisk/Polycom SounStations for one of my clients.

 

Everything works fine except, when they dial a places with Autoattendant Menu. No matter what keys they press and how many times, choses are ignored by menus.

I think there is somewhere in the 4.0.2 cfg files a switch that should be turned on for that to function, but I cannot find it.

Please help.

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2013 12:31 PM

HP Recommended

Hellodilimaco,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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1 REPLY 1

‎10-30-2013 12:31 PM

HP Recommended

Hellodilimaco,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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