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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎09-24-2011 06:17 AM

HP Recommended

Is it possible to upgrade a new IP 550/650 directly to the latest bootrom/firmware?

 

I have not been able to update a stock 550 or 650 SIP software to the latest version directly.

I had to update to 4.2.2 bootrom first. Then Combined SIP 3.2.5. Then Combined 3.3.1F.
Then 4.2.3 bootrom. Then 3.32 combined. Split didn't work.

 

3 REPLIES 3

‎09-25-2011 11:48 AM

HP Recommended

Hello Simon,

 

welcome to the Polycom Community.

 

The BootROM Upgrade/Downgrade Path is clearly shown on Page 10 in the BootROM Release notes => here <=.

 

In addition please note the following when upgrading the SIP/UCS Software:

 

Split download file is recommended, but requires that all phones are running BootROM 4.0 or newer.

Combined download should be used where phones may be running pre-4.0 BootROM. 

 

without seeing any of the app.log or boot.log it is hard to troubleshoot for other community members.

 

Please utilize the community forum search for BootROM and Provisioning in case you have other issues.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-01-2011 07:59 PM

HP Recommended

Hi Steffen,

 

What about the upgrade/downgrade path for SIP software?

Was this reply helpful? Yes No

‎10-02-2011 02:40 AM

HP Recommended

Hello Simon,

 

the Software Release Notes for the SIP/UCS Software contain the requirements for the BootROM Version.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

 

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.