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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎10-24-2013 03:53 PM

HP Recommended

Hi Good people,

I need help badly. My wife bought (8) new IP 550 from AccessLine after a few months she moved her services to RingCentral somehow AccessLine wiped the software app on the phones so now the are not working when you boot it all I get is Error: Appreciation is not present, I have done everything I can still its not working. No menu nothing can someone please help me. We can not just dump (8) new phones.

Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-24-2013 03:58 PM

HP Recommended
Hello Nana,

Please be so kind and check the community FAQ or use the search functionality.

Best regards

Steffen Baier
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-24-2013 03:58 PM

HP Recommended
Hello Nana,

Please be so kind and check the community FAQ or use the search functionality.

Best regards

Steffen Baier
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-24-2013 04:02 PM

HP Recommended

Thanks.

Was this reply helpful? Yes No

‎10-25-2013 01:29 AM

HP Recommended

Hello Nana,

My initial response was posted from a mobile device so I just wanted to update this topic for the sake of others and yourself.

 

The community's VoIP FAQ contains this post here:

 

Sep 27, 2012 Question: I get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.