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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎12-10-2011 05:42 PM

HP Recommended

Hi,

 

I need to deploy some IP 335 and IP550 in our office and I could not find the correct bootrom and sip image.

 

I tried to download and extract the following zip files to my FTP directory

 

UC_Software_4_0_1_release_sig_split.zip

UC_Software_4_0_1_release_sig_combined.zip

spip_ssip_BootROM_4_3_1_release_sig.zip

 

The IP 550 and 335 downloads the files succesffully. 

 

"Image is not compatible with the phone" error on the IP550

 

Thanks for your help in advance.

7 REPLIES 7

‎12-10-2011 06:11 PM

HP Recommended

just an update I tried using spip_ssip_BootROM_4_3_1_release_sig.zip and spip_ssip_vvx_3_2_4B_release_sig_combined.zip as boot and sip combo and the new error that I got are the following

 

IP550= error is 0x20

IP335= error is 0x20 

 

my sip.ver is 3.2.4.0267  

Was this reply helpful? Yes No

‎12-10-2011 06:22 PM

HP Recommended

Hi guys.

 

I have managed to fix it.

 

The combo spip_ssip_BootROM_4_3_1_release_sig.zip and spip_ssip_vvx_3_2_4B_release_sig_combined.zip si working fine. I forgot to include the sip.cfg last time.

 

Is there an update to the sip software that I can use?

Was this reply helpful? Yes No

‎12-11-2011 03:34 AM

HP Recommended

Hello eijob,

 

welcome to the Polycom Community.

 

Please ensure you use the Forum Search and read the FAQ.

 

Especially this post => here <=

 

From UCS 3.3.x onwards the sip.cfg and phone1.cfg is no longer needed.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-20-2011 09:27 AM

HP Recommended
@eijob wrote:

Hi,

 

I need to deploy some IP 335 and IP550 in our office and I could not find the correct bootrom and sip image.

 

I tried to download and extract the following zip files to my FTP directory

 

UC_Software_4_0_1_release_sig_split.zip

UC_Software_4_0_1_release_sig_combined.zip

spip_ssip_BootROM_4_3_1_release_sig.zip

 

The IP 550 and 335 downloads the files succesffully. 

 

"Image is not compatible with the phone" error on the IP550

 

Thanks for your help in advance.

UC Software 4.0.1 is not backwards compatible with BootROM 4.3.1.  Before upgrading to 4.0.1, the phone must be flashed using the 4.4 upgrader utility.
I was able to find this guide to upgrading to 4.0.1.

 

Was this reply helpful? Yes No

‎12-20-2011 09:49 AM

HP Recommended

Hello amobley118,

 

both the FAQ Post already provided in my answer above and the announcement for the UCS 4.0.1 Software => here <= mention this fact already.

 

Best regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-03-2013 06:28 PM

HP Recommended
@amobley118 wrote:
@eijob wrote:

Hi,

 

I need to deploy some IP 335 and IP550 in our office and I could not find the correct bootrom and sip image.

 

I tried to download and extract the following zip files to my FTP directory

 

UC_Software_4_0_1_release_sig_split.zip

UC_Software_4_0_1_release_sig_combined.zip

spip_ssip_BootROM_4_3_1_release_sig.zip

 

The IP 550 and 335 downloads the files succesffully. 

 

"Image is not compatible with the phone" error on the IP550

 

Thanks for your help in advance.

UC Software 4.0.1 is not backwards compatible with BootROM 4.3.1.  Before upgrading to 4.0.1, the phone must be flashed using the 4.4 upgrader utility.
I was able to find this guide to upgrading to 4.0.1.

 

I searched for hours for this answer, and thank you for finally saying it outright! +1!

 

As to the mods of this forum... I saw 100 references to the FAQ section which DOES NOT CONTAIN THIS ANSWER!!!!! This a forum not a knowledgebase, people come for answers to questions, not a stock reply of look at the FAQs.

Was this reply helpful? Yes No

‎01-04-2013 01:29 AM

HP Recommended

Hello IDBash,

welcome to the Polycom Community.

 

When attempting to download the UCS Software the following prompt is displayed:

 

1) Before you can successfully install UC Software 4.0.x onto phones running Polycom® UCS released prior to version 4.0.0, you must perform a required upgrade procedure using the Polycom® Upgrader 4.0.0 Utility.

Before you download and install Polycom® UC Software version 4.0.x or higher, Polycom strongly recommends that you review the changes to the upgrade procedures detailed in the Polycom® UC Software 4.0.0 Administrators’ Guide or newer and Engineering Advisory 64731 Polycom® UC Software 4.0.0: Upgrade and Downgrade Methods.

 

You are forced to tick a box in order to acknowledge that you have read above and only then can you download the Software.

 

In addition the FAQ does contain this detail as well.

 

I have also added a FAQ post explaining the "Image is not compatible" => here <=

 

This is a community forum but there is no need to answer the same question over and over again.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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