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01-14-2019 12:26 PM
I have a strange problem I am hoping to get some help on. Asterisk server with VVX Polycoms attached all works fine except a call park feature if you do it twice.
Problem - When you press Park with the below it will place the call into a parking lot and anounce the space. If you pick the call and talk to them and need to park them again; upon pressing the Park softkey again it will dial "7;/".
<polycomConfig> <reg reg.1.lineKeys="2"></reg> <park feature.enhancedFeatureKeys.enabled="1" softkey.1.enable="1" softkey.1.use.active="1" softkey.1.label="Park" softkey.1.insert="4" softkey.1.action="$FTransfer$$FDialpad7$$FDialpad0$$FDialpad0$$FDialpadPound$$Cp4$$Chu$"/> </polycomConfig>
This is keeping the phone user to be able to place a caller in Park multiple times and messing up the way they do business.
I have researched something about stickykeys and this may be it but I do not know how to put this into the programming to make the syntax work.
any help would be greatly appreciated.
01-15-2019 12:55 AM
welcome to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
- Provide the exact Software Version of your Phone
- Provide the Phone Model
- Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
- Additional Polycom Infrastructure (RPRM,PDMS or BToE)
- If applicable provide a backup of the phone in question
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
- If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
- If possible provide the MAC Address or Serial of the device
- Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.
Most likely we would need to look at this.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.
If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN