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12-09-2022 01:08 PM
Our company has several Polycom VVX500 devices registered through the AT&T Office@Hand service running the latest firmware.
Very randomly and sporadically, the phones will temporarily throw a "Line Unregistered" error with caution signs.
Checking the logs this coincides with this SSL_get_error:
1209145408|sip |5|00|SSL_get_error nLen -1 errno 110 nError 5 = (0)error:00000000:lib(0):func(0):reason(0) 1209145408|sip |4|00|TLS Listen Thread Exit 1209145408|cfg |5|00|Prm|Array parameter key.x.function.prim index 324 is out of range 1209145451|cfg |5|00|Prm|Array parameter key.x.function.prim index 324 is out of range 1209145534|sip |5|00|SSL_get_error nLen -1 errno 110 nError 5 = (0)error:00000000:lib(0):func(0):reason(0) 1209145534|sip |4|00|TLS Listen Thread Exit
Does anyone know what this means? I have been browsing the web for an answer, and I have also been in contact with AT&T Office@Hand to see if it something on their end but no use, the only clue we have is this error in the logs.
The phone will be down for a few seconds then return to normal, happening maybe once or twice a week.
12-12-2022 10:16 AM
Hello @Ttickle ,
Welcome to the Poly Community.
I would suggest you look at the FAQ article:
Jan 19, 2012 Question: How to troubleshoot Poly VoIP related Issues?
Resolution: Please check => here <=
The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
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