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HP Recommended

Running UCS on mostly VVX phones.  We use 2600hz.com's provisioning server, which allows for a simple config override by including another URL.  We point this to an https server on our site that contains some overrides.  The overrides are a mix of feature settings, ldap settings, softkey settings, and more.  In other words, we might override anything there as it's our only option to make changes that the 2600hz.com provisioner cannot manage.


In these forums and elsewhere, I see a wide range of likely-valid XML.  Is this acceptable for this use?  Do I really need to break this down further or is this sort of catch-all config valid?


<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
                [more stuff]
        /> <!-- end ALL -->

Any pointers to config file format other than the Admin Guide (read it!) are welcome.  I'm eager for more info if this is not the proper way to do a variety of overrides.

HP Recommended

Hello sporkman,

welcome back to the Polycom Community.

The overrides are "created" by the phone when you are making changes via the GUI (<mac>-phone.cfg and / or via the Web Interface (<mac>-web.cfg) and are stored on the provisioning server by the phone and loaded when rebooting.


You must never create them manually and utilizing these files to provision a phone is a bad practise.


In addition 5.4.0 is no longer supported so I suggest you upgrade to a current version like UC Software 5.6.0


I suggest you check the chapter "Setting Server Permissions for Override Files" within the 5.6.0 Admin Guide.


If you still struggle with configuration files and the correct way to provision our phones you are welcome to post more questions.


If these stay unanswered by other community members the next step would be to log a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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