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09-23-2011 02:58 PM
Hello all! I hope I can get some help with this here -- and that I am not too much of a noob to understand how to proceed.
I bought an IP550 almost 2 years ago when I was using a company call Vocalocity. Phone worked great, but I quit using them over a year ago and the phone has sat on a shelf gathering dust.
I signed up reciently for GHome (Teltub.com) and all I needed was an IP Phone ... so I thought I would use this one. Only thing is that I was too smart (or stupid) for my own good and somehow (after extensive on-line research) reset the phone to the point where it just doesn't seem to make any sense anymore. I don't know how to put the phone back into working order.
I am computer smart enough to understand what an TFTP server is and how to get one etc. But I don't have a clue what/where to send to the phone. And then presumeably how to make it stop doing that once I have done it.
I hope some of this makes some sense. I have the following information for when I have the phone in a "working" condition -- i.e. it is smart enough to act like a phone and allow me to access it through my browser.
Local SIP Port 5060
Server 1: Address: sip.siptub.com
Server 1: Port: 5060
Codec Preferences: G729AB (set this to 1)
Codec Preferences: G711Mu (set this to 2)
Line1: Identification: Authentication User ID: <your TELTUB username>
Line1: Identification: Authentication Password: <your SIPTUB password which is difference from your TELTUB password>
Line1: Server1: Address: sip.siptub.com
Line1: Server1: Port: 5060
Network Configuration Parameters: Network Address Translation: Keep-Alive Interval: 30
Network Configuration Parameters: Network Address Translation: Signaling Port: 5060
Anyhow, there was a time that I could get into my phone with the browser and User/PW Polycom/456
Can anyone tell me how to make my phone act like a phone again?
Thanks in advance
09-23-2011 07:44 PM
Ok, I downloaded Pumpkin and turned my laptop into a tfpt server (or something like that). I down loaded UC_Software3_3_3_2 and BootROM software. All seemed to go pretty well - lots of WTF moments for sure ...
But I got it working now -- actually connected and phone is working.
My question is: What do I do to save all the configuration info, and do I need to have my laptop on all the time when I restart the phone (in case of power outage).
Thanks in advance for my newbie questions.
09-23-2011 11:07 PM
So I took all the configuration files and uploaded them to my website in a seperate directory and created an FTP client account. I pointed my phone to this site using the FTP protocalls. It seems to be working fine.
Question: does my process seem off-base? Or is this a good solution? I don't have any experience working with phones or VOIP.
Thanks in advance.
09-24-2011 03:12 PM
welcome to the Polycom Community.
I can recommend to upgrade your SPIP550 to the latest openly available UCS 3.3.2 and BootROM 4.3.1 from => here <=
The Phone should work without issues once provisioned even without having a permanent provisioning server setup.
Polycom Global Services
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