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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎12-13-2011 07:13 AM

HP Recommended

According to 4.0.1 documentation, Polycom phones should now retain their call lists (missed calls, placed calls, received calls) even after a reboot (In 3.2, these lists were stored in volatile memory and lost once the phone was rebooted).  How is this accomplished?  I see the new "000000000000.cfg" has the following line added to it: CALL_LISTS_DIRECTORY=, so I thought maybe the phone would periodically upload these lists to the specified directory, but I don't see that happening.  Any help would be appreciated.

 

Thank,

 

Andy

11 REPLIES 11

‎12-13-2011 07:16 AM

HP Recommended

Hello Andy,

 

welcome to the Polycom Community.

 

Just try to reboot your Phone and the Phone will upload this file if a provisioning server is available that allows this file to be written to the directory.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-13-2011 03:26 PM

HP Recommended

Yeah, I've rebooted my phone multiple times, but the call lists are always erased.  Also, I monitor the logs on my provisioning server while rebooting and I don't see any attempt by the phone to upload the files.

Was this reply helpful? Yes No

‎12-13-2011 11:52 PM

HP Recommended

I did test this with a 8400 yesterday and about 5 seconds after the call was made the List was uploaded.

 

What Server are you using?

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-14-2011 03:00 AM

HP Recommended

Hello Andy,

 

what phone did you try in your Test?

 

I just tried to reproduce this in my lab running a SPIP550 and a SPIP650 with UCS 4.0.1.13681 and both phones neither load their <mac>-calls.xml on a reboot or try to store the File after a call.

 

Could you raise this with your Polycom Reseller and I will open a ticket myself internally.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-14-2011 08:09 AM

HP Recommended

I was using an SPIP 550.

Was this reply helpful? Yes No

‎12-14-2011 08:52 AM

HP Recommended

Hello Andy,

 

please go ahead and report this via your reseller as well.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-20-2011 01:47 AM

HP Recommended

Hello Andy,

 

I had some feedback internally and currently the only Phone's who support this feature are:

 

VVX 500
VVX 1500
SpectraLink 84xx

 

Feel free to raise a Feature Request => here <= and provide a business case why you would find this feature useful on other Phones.

 

I will liaise with our documentation team to get this highlighted.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-15-2012 12:50 AM

HP Recommended

Hello Steffen,

 

As of this day the Admin's Guide for UCS v4.0.1 has not been updated to reflect what you have validated.

"The call lists on the SoundPoint IP and SoundStation IP phones will not be cleared or deleted when the phone reboots." - p.83

 

It will be very much appreciated if you can remind the documentation team again and prevent users (like me) from being confused.

 

Thanks.

Was this reply helpful? Yes No

‎05-15-2012 03:05 AM

HP Recommended

Hello Wonbin,

 

maybe the wording is confusing but a reboot (not powering off) should contain the Call List.

 

The same paragraph mentions:

 

As of Polycom UC Software 4.0.1, the VVX 1500 phones and SpectraLink handsets will remember the previous call history after a restart or reboot.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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