Re: Show status on home screen VVX 410 - HP Support Community

Anonymous · ‎05-31-2017

Hello,

We are using the VVX 410 as our primary VOIP device. Our core business is providing telphone support to endusers. It's import that agents can monitor their own status. Currently it's only possible to show and change the status via "My Status".

Is it possible to show the status on the home screen of the phone?

Thanks.

Greetings,

Tim

SteffenBaierUK · ‎05-31-2017

Hello Tim,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include what kind of server you are using as this depends what the phone can display.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎05-31-2017

Hi Steffen,

The phones are on UC Software version 5.4.4.3041. Our VoIP server is from BeIP. We can see the status (Available, Busy, Away) via the "My Status" button. But we want to be able to view this on the home screen of the phone.

SteffenBaierUK · ‎06-20-2017

Hello Tim,

apologize for the long delay.

What kind of status are we talking about ?

Is this Buddy Watch as an example?

Consulting with my colleagues we only display the status when we are not available.

Is this some sort of ACD as we originally developed this for our Partner BroadWorks so there may be some feature parity between what BeIP can do and what not.

Their Team is aware of how they can contact us so I suggest you work with them on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Show status on home screen VVX 410

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