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HP Recommended

Hello all,

 

we just released PVOS Poly Voice Software 8.1.0 for compatible Poly CCX, Edge E, and compatible Poly Trio phones

 

Important: Starting with version 8.0.0, Poly Voice Software (PVOS) is the new name for Poly United Communications (UC) Software. PVOS is now used in all technical documentation for Poly CCX business media, Edge E, and compatible Poly Trio phones

 

Model  Software
CCX 8.1.0.12743
Edge E 8.1.0.12774
Trio 8300 8.1.0.12732
Trio C60 8.1.0.12748

 

NOTE: The Trio 8800 and 8500 will not receive software later than 7.2.x!

 

What’s New

 

  • Add Mobile Phone Contacts
  • Customizable Ring Delays
  • Device Prioritized Contact Directory Management
  • Edge E Series Help and Support Videos
  • Remove the Applications Button
  • Zoom Phone Appliance Base Profile for CCX 505
  • Dialpad Base Profile for CCX 500 and CCX 505
  • Bluetooth Improvements
  • Enhancements to Text-to-Speech
  • Poly Lens Connection Reliability
  • USB Optimized Base Profile Deprecated for CCX 600 and CCX 700
  • Security Improvements for the System Web Interface

 

Add Mobile Phone Contacts

 

Pair your mobile phone with your Bluetooth-enabled Edge E Series desk phone to access, download, view, and search your contacts. Applies to:

  • Edge E220
  • Edge E320
  • Edge E350
  • Edge E450
  • Edge E550

These contacts will be read-only, but Edge E can:

  1. Search the directory
  2. Shortcut to the favorites
  3. Dial the numbers
  4. View some contact details (Name, numbers, emails)
  5. Save a contact locally to be used as a speed dial.

The Mobile Contacts Directory is always visible.There is no configuration to enable this feature

image

If a mobile device is not connected, Edge E will direct you to the Bluetooth settings

image

Not all mobile phones automatically prompt their user to allow contact permissions

image

Sync time is variable and depends on the size of your contact book and the phone model.

image

Real-time search using the dial pad. The Search bar is shown at the top of the screen.

image

Edge E can connect to only 1 device at a time.Bluetooth headset users: mobile phone contacts and calls will not be available

image

 

Mobile Phone Contact Book - Privacy

 

When the sync occurs, your contacts are saved to the Edge E phone. Users must agree to contact access and storage.


These contacts will remain stored on the Edge E when the mobile phone loses connection but they will not be accessible from the directory.

 

Edge E's copy of the mobile contacts will be deleted when:

  • The mobile phone is unpaired
  • 30 days elapse without connection to the mobile phone
    bluetooth.device.phoneBookExpiry="720"​
  • Manual delete using Menu > Settings > Basic > Clear Call History/Directory

 

bluetooth.device.maxPaired="0"

 

  •  and the mobile phone leaves range

 

image

 

Customizable Ring Delays

 

Set a delay before your phone rings whenever a call arrives. This feature staggers notifications on a shared line used as a backup for taking calls. The phone delays visual and audible notifications for the call until the delay timer elapses.

 

Ring Delay means:


After the phone has received a call, do not use LEDs, icons, or tones, until…the delay timer has elapsed

Use the following parameter to configure this setting:

 

 

reg.x.ringdelay="<time in seconds>"

 

 

Applies to:

  • CCX Series
  • Edge E Series
  • Trio 8300, Trio C60

Device Prioritized Contact Directory Management

 

Poly Voice Software has historically prioritized the contact directory file stored and retrieved from the server when creating the contact directory that displays on the phone. In this release, the phone now manages contacts locally without uploading them for storage, while the server still pushes contact information to the phone.


The new Device Prioritized mode enables the local user changes to override the contact data the phone receives from the server. The phone stores local contact directory on the phone and doesn’t upload it to the server.

  • Merges/duplicate recognition is based on the contact number
  • Editing a contact from the cloud directory saves it as a duplicate device copy
  • Deleting a cloud managed contact will see it return on next update/reboot
  • Local contacts are not uploaded. There is no export available.

Deleting a cloud managed contact that exists in the MAC-directory.xml or the 000000000000-directory.xml will still return on next update/reboot.

 

image

image


Use the following parameter to configure this setting:

 

 

dir.local.mode="devicePrioritized"

 

 

You can still clear the directory for privacy needs or reset a phone via remote management by sending any value in a config file.


Use the following parameter to configure this setting:

 

 

dir.local.devicePrioritized.deleteDirectory="<any value>"

 

 

 

This new contact management method means there is personal data on the phone that is no longer controllable remotely.


Managing a device often requires purging sensitive data and there are several ways to delete the local device contacts.

  • Factory Reset
  • Menu > Settings > Basic > Clear Calls/Directory
  • Return to the default 
    dir.local.mode="serverPrioritized"​
  • *Change* the value of
    dir.local.devicePrioritized.deleteDirectory ​
    to any new value (we recommend using a timestamp)

Applies to:

  • CCX Series
  • Edge E Series
  • Trio 8300
  • Trio C60

Edge E Series Help and Support Videos

 

The support videos available via QR code from Edge E phones in Menu > Help & Support > Help are now model specific.

image

An updated how-to series of videos is available from Poly

Each Edge E model now uses a model-specific URL

Partners may choose to use their own web resources for this QR code using:

 

ui.menu.helpAndSupport.contact.help.QrCode_URL
ui.menu.helpAndSupport.contact.help.QrCode_Title
ui.menu.helpAndSupport.contact.help.QrCode_Description

 


Applies to:

  • Edge E Series

Remove the Applications Button

 

You can now remove the Applications button from the main menu on CCX Series and Trio C60 phones.
Use the following parameter to configure this setting:

 

 

homeScreen.application.enable="0"

 

 

image

 

Applies to:

  • CCX Series
  • Trio C60

CCX/C60 Line View Management Improvement

A small UI improvement to facilitate more intuitive navigation.


When pressing the Home button, or when a call interrupts your on screen navigation, the phone is now state aware and will use appropriate wording on notifications and banners to help guide your actions

image

image

 

 

Zoom Phone Appliance Base Profile for CCX 505

 

CCX 505 now offers the Zoom Phone Appliance (ZPA) base profile and is certified for use with Zoom communications.

image

 

Applies to:

  • CCX 505

Dialpad Base Profile for CCX 500 and CCX 505

 

The Dialpad base profile provides the full Dialpad experience and runs the Dialpad application for cloud communications.

image

For more information, see the Dialpad corporate website.
Applies to:

  • CCX 500
  • CCX 505

Bluetooth Improvements

 

This release includes several improvements to Bluetooth on Edge E Series phones.
The Bluetooth connection is now faster

image

Prior Software
Associated Configuration:

 

bluetooth.discoverableTimeout
bluetooth.device.discoverable

 

Users don’t need to manually select Connect after pairing.


Pairing a new device when a device is already connected disconnects the previous device (but leaves it paired) and connects the new device.


Bluetooth discoverability of Edge E Series phones is now only available in the Bluetooth settings menu.

image

 


Applies to:

  • Edge E220
  • Edge E320
  • Edge E350
  • Edge E450
  • Edge E550

Enhancements to Text-to-Speech

 

You can now enable Text-to-Speech (TTS) output for incoming caller ID information and the phone’s physical keys.
Applies to:

  • Edge E Series

Poly Lens Connection Reliability

 

This release contains a fix to ensure a more stable connection between your system and Poly Lens.
Applies to:

  • CCX Series
  • Edge E Series
  • Trio C60

USB Optimized Base Profile Deprecated for CCX 600 and CCX 700

 

The USB Optimized base profile for CCX 600 and CCX 700 is deprecated starting in this release. This base profile remains supported on Trio C60 and other CCX models (CCX 350, CCX 400, CCX 500, and CCX 505).
CCX 600 and CCX 700 phones configured for the USB Optimized base profile remain in USB-optimized mode, but it is no longer supported and may be removed completely in later software releases.
Applies to:

  • CCX 600
  • CCX 700

 

Security Improvements on the System Web Interface

 

The system web interface has improved protection against injection attacks or permission level bypasses. Tools like Ping and Traceroute are now moved from user access to administrator access.
System web interface sessions now clear if the phone detects its network link has cycled.
Applies to:

  • CCX Series
  • Edge E Series
  • Trio 8300
  • Trio C60

Zoom Rooms Controller

 

Poly Trio C60 phones optimized for Zoom Rooms act as a controller via the system’s touch user interface and provide audio for Zoom Room meetings through the built-in speakers and microphones.
This software release contains the Zoom Rooms Controller version 5.12 (1540) as embedded software. For more information on this Zoom release, see the Zoom Help Center.
For the latest setup instructions, see the Integrating Poly Trio Systems with Zoom Rooms Solution Guide at Poly Solutions for Zoom Environments.

 

Microsoft Teams

 

The Microsoft Teams application is included in each PVOS release for use on CCX 400, CCX 500, CCX 505, CCX 600, and Trio C60 phones. The Teams version included may be updated independently of the PVOS version using the Teams Admin Center. For more information on this Teams version, see What’s new in Microsoft Teams.
IMPORTANT: PVOS includes the Microsoft Teams base profile in every release; however, Microsoft support of a release depends on the PVOS version delivered by Microsoft through the Teams Admin Center.

 

Microsoft Component Version
Microsoft Teams 1449/1.0.94.2022110803
Microsoft Admin Agent 1.0.0. 202209060820.product (v382)
Microsoft Intune Company Portal 5.0.5484.0

 

Release History

 

Release Release Date Features
8.1.0 Feb-23 Maintenance release for Poly Voice Software. Includes the following features: Add Mobile Phone Contacts
Customizable Ring Delays
Device Prioritized Contact Directory Management
Edge E Series Help and Support Videos
Remove the Applications Button
Zoom Phone Appliance Base Profile for CCX 505
Dialpad Base Profile for CCX 500 and CCX 505
Bluetooth Improvements
Enhancements to Text-to-Speech Poly
Lens Connection Reliability
USB Optimized Base Profile Deprecated for CCX 600 and CCX 700
Security Improvements for the System Web Interface 
8.0.2 Nov-22  
8.0.1 Oct-22  
8.0.0 Sep-22  
7.3.2 Aug-22  
7.3.1 Jul-22 Microsoft Teams version rollback to 2022 update 1C
7.2.1 Rev C Mar-22 • Intune Fix • VLAN Fix • Support for Microsoft Teams version 1449/1.0.94.2022022305
7.2.1 Rev B Feb-22 • Support for Microsoft Teams version 1449/1.0.94.2022020202
7.2.1 Feb-22 Maintenance release for Poly Trio & CCX business media phones, Microsoft Teams App 1449/1.0.94.2022011305
7.1.4 Dec-21 Maintenance release for Poly CCX business media phones
• Support for Microsoft Teams version 1449/1.0.94.2021112302
7.1.3 Nov-21 Maintenance release for Poly Trio & CCX systems
7.0.3C Jul-21 Maintenance release for Poly Trio & CCX systems
7.0.3B Jun-21 Maintenance release for Poly Trio & CCX systems
7.0.2 Apr-21 Maintenance release for Poly Trio & CCX systems

 

Edge E, CCX, Trio C60 & Trio 8300 combined:

  • Older 8.0.2 Release >here<
  • Older 8.0.1 Release >here<
  • Older 8.0.0 Release >here<
  • Older 7.3.2 Release >here<
  • Older 7.3.1 Release >here<

CCX & Trio combined

 

  • Older 7.2.3 Release >here<
  • Older 7.2.2 Rev B Release >here<
  • Older 7.2.1 Rev B Release >here<
  • Older 7.2.1 Release >here<
  • Older 7.1.4 Release >here<
  • Older 7.1.1 Release >here<
  • Older 7.1.0 Release >here<
  • Older 7.0.3 Release >here<
  • Older 7.0.2 Release >here<
  • Older 7.0.1 Release >here<
  • Older 7.0.0 Relesae >here<

CCX:

 

  • Older 6.2.23.0202 Release >here<
  • Older 6.2.22.0185 Release >here<
  • Older 6.2.21.1198 Release >here<

Trio:

 

  • Older 5.9.5 Rev AB => here <=
  • Older 5.9.5 Rev AA => here <=
  • Older 5.9.4 Rev AB => here <=
  • Older 5.9.4 Rev AA => here <=
  • Older 5.9.3 Rev AB => here <=
  • Older 5.9.3 Rev AA => here <=
  • Older 5.9.2 Rev AB => here <=
  • Older 5.9.2 Rev AA => here <=
  • Older 5.9.1 Rev AC => here <=
  • Older 5.9.1.10906 Rev AB => here <=
  • Older 5.9.1.10419 Rev AA => here <=
  • Older 5.9.0.11421 Rev AD => here <=
  • Older 5.9.0.10869 Rev AA => here <=
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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