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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- [Software] CCX & Trio UC Software 7.3.2

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08-23-2022 09:23 AM
Hello all,
we just released UC Software 7.3.2
NOTE: The Trio 8800 and 8500 will not receive any software later than 7.2.x!
CCX 400 | 7.3.2.0182 |
CCX 500 | 7.3.2.0182 |
CCX 600 | 7.3.2.0182 |
Poly Trio C60 | 7.3.2.0174 |
Poly Trio 8300 | 7.3.2.0168 |
What’s New
This release includes all the features and important fixes from earlier 7.3.x releases as well as:
- Microsoft Teams version update
- Improved Web Proxy logging is now available within the System Log files exported from the CCX web UI
- Zoom Base Profile is now accessible from menus and the web uI on the CCX 400 and CCX 500
Poly frequently provides software updates with new features and recommends that you regularly update the software on your Poly CCX business media phones for the best performance and experience.
Poly CCX Supported Base Profiles
The following table lists the base profiles supported on each CCX phone model for this release. This applies to both OpenSIP and Teams models.
Base Profiles Supported on CCX Business Media Phones in This Release
Phone Model |
Generic |
Microsoft Teams |
Zoom Phone |
8x8 Work |
Skype for Business |
CCX 400 |
Available |
Available3 |
Available |
Not available |
Not available4 |
CCX 500 |
Available |
Available3 |
Available |
Not available |
Not available4 |
CCX 505 |
Available |
Available |
Not Available |
Not Available |
Not Available |
CCX 600 |
Available |
Available3 |
Available |
Available |
Not available4 |
CCX 700 |
Available |
Available1 |
Available |
Available |
Not available4 |
1 Although the Teams profile is available on the CCX 700 it is not supported by Microsoft.
3 Poly UC Software includes the Microsoft Teams base profile in every release; however, Microsoft Support of a particular release may vary depending on the UC Software version currently in use by Microsoft via the Teams Admin Center.
4 Support for Skype for Business has been deprecated in Version 7.3.0 and later. The Skype for Business base profile has been removed from menus, etc.; however phones already in Skype for Business profile which are upgraded will remain in Skype for Business base profile for unsupported usage.
Microsoft Teams Components
The following table lists the component versions for the embedded Teams application on CCX 400, CCX 500, CCX 505, and CCX 600 business media phones.
For more information on this Teams version, see What’s new in Microsoft Teams. Microsoft Component Versions for CCX Phones
Microsoft Component |
Version |
Microsoft Teams |
1449/1.0.94.2022062103 |
Microsoft Admin Agent |
1.0.0.202205230848.product (v361) |
Microsoft Intune Company Portal |
5.0.5484.0 |
Release History
Release | Release Date | Features |
7.3.1 | Jul-22 | Microsoft Teams version rollback to 2022 update 1C |
7.2.1 Rev C | Mar-22 | • Intune Fix • VLAN Fix • Support for Microsoft Teams version 1449/1.0.94.2022022305 |
7.2.1 Rev B | Feb-22 | • Support for Microsoft Teams version 1449/1.0.94.2022020202 |
7.2.1 | Feb-22 | Maintenance release for Poly Trio & CCX business media phones, Microsoft Teams App 1449/1.0.94.2022011305 |
7.1.4 | Dec-21 | Maintenance release for Poly CCX business media phones |
• Support for Microsoft Teams version 1449/1.0.94.2021112302 | ||
7.1.3 | Nov-21 | Maintenance release for Poly Trio & CCX systems |
7.0.3C | Jul-21 | Maintenance release for Poly Trio & CCX systems |
7.0.3B | Jun-21 | Maintenance release for Poly Trio & CCX systems |
7.0.2 | Apr-21 |
Maintenance release for Poly Trio & CCX systems |
CCX & Trio Microsoft Teams combined:
- Older 7.3.1 Release >here<
- Older 7.2.3 Release >here<
- Older 7.2.2 Rev B Release >here<
- Older 7.2.1 Rev B Release >here<
- Older 7.2.1 Release >here<
- Older 7.1.4 Release >here<
- Older 7.1.1 Release >here<
- Older 7.1.0 Release >here<
- Older 7.0.3 Release >here<
- Older 7.0.2 Release >here<
- Older 7.0.1 Release >here<
- Older 7.0.0 Relesae >here<
CCX:
Trio:
- Older 5.9.5 Rev AB => here <=
- Older 5.9.5 Rev AA => here <=
- Older 5.9.4 Rev AB => here <=
- Older 5.9.4 Rev AA => here <=
- Older 5.9.3 Rev AB => here <=
- Older 5.9.3 Rev AA => here <=
- Older 5.9.2 Rev AB => here <=
- Older 5.9.2 Rev AA => here <=
- Older 5.9.1 Rev AC => here <=
- Older 5.9.1.10906 Rev AB => here <=
- Older 5.9.1.10419 Rev AA => here <=
- Older 5.9.0.11421 Rev AD => here <=
- Older 5.9.0.10869 Rev AA => here <=
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN