Create an account on the HP Community to personalize your profile and ask a question
07-12-2011 01:35 PM
07-12-2011 01:47 PM
welcome to the Polycom Community.
There are Parameters that can be adjusted via configuration files that are loaded from a provisioning server but these are usually optimized for the best values.
At this point it would be interesting if you could check the Software Version of the actual unit as a Software Upgrade may improve the experience you and your customers had so far.
Usually Polycom resellers are the point of contact for any support related issues but you could try and follow this guide that explains how to load a new Software Version via a freeware FTP server.
I would recommend the UCS 3.3.1 Rev F and the BootROM 4.3.0 here
Please make note of the SIP Credentials and Passwords.
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN