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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎12-07-2011 10:19 AM

HP Recommended

Hello,

When I tun my phone on it doesn't boot, I just see a Polycom's logo and all the lights alight and nothing else happens. Someone knows how to fix it?

 

Regards,

Leandro Oliveira

2 REPLIES 2

‎12-07-2011 12:05 PM

HP Recommended

Hello Leandor,

 

welcome to the Polycom Community.

 

Has this Phone ever worked or has it just started to behave like this?

 

Does it just show the Logo or does it also count down for 10 seconds?

 

If it does count down please follow the Provisioning Guide in the VoIP FAQ.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-08-2011 06:01 AM

HP Recommended

Hello,

it just shows the Logo, the phone has worked correctly yet, the problem just started to happen now.

 

Regards,
Leandro Oliveira

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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