Solved: Soundpoint 335 Voicemail - HP Support Community

Anonymous · ‎03-11-2013

Hi, wondering if anybody can help with this issue. Whenever I try to access the voicemail on my 335 it dials a forward number instead and as a result I am unable to reach any messages or even setup for the phone. Thanks for any help or advice that could be provided.

SteffenBaierUK · ‎03-11-2013

Hello Will_A,

welcome to the Polycom Community.

Not knowing what Software Version you are currently running my reply will be based on the latest supported Version at present.

This is at the time of the reply UCS 4.1.0

The Phone, as described in the UCS 4.1.0 Admin Guide, will utilize the phone registration to subscribe to any Message Waiting events.

Pressing the messages Key on the phone will therefore dial your own SIP extension which usually, if setup correctly on the SIP switch, will automatically connect you to the Voice Mail.

If a different way of contacting the Voicemail server is required you may want to check page 460 of the above mentioned guide.

You can also do this via the Phones Web Interface using the Line Settings. You will find this within the Message center.

For more information or support please liaise with your SIP Server Provider and or your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎03-11-2013

Hello Will_A,

welcome to the Polycom Community.

Not knowing what Software Version you are currently running my reply will be based on the latest supported Version at present.

This is at the time of the reply UCS 4.1.0

The Phone, as described in the UCS 4.1.0 Admin Guide, will utilize the phone registration to subscribe to any Message Waiting events.

Pressing the messages Key on the phone will therefore dial your own SIP extension which usually, if setup correctly on the SIP switch, will automatically connect you to the Voice Mail.

If a different way of contacting the Voicemail server is required you may want to check page 460 of the above mentioned guide.

You can also do this via the Phones Web Interface using the Line Settings. You will find this within the Message center.

For more information or support please liaise with your SIP Server Provider and or your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Soundpoint 335 Voicemail

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