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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

I need help.
I purchased a refurbished Polycom Soundpoint IP 331, but have not received any instruction manuals. I haven't registered a voip number yet, and before paying to have a voip number, I would like to know if it's normal when I connect the phone to the pc to enter the phone configuration page, the page opens and at the page top, I can read "Polycom Soundpoint IP 331and I can see on the left the window languages, but below the page is totally empty, so I don't have any possibility to enter data to set the phone.

Is it possible I have incorrectly connected the phone?

Or will this problem be solved as soon as I will have  set the router activating the voip service from the provider?

In attached below the empty config page. 

Thank in advance for the help.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Redcor ,

 

Welcome to the Poly Community.

 

This is most likely old software on the device incompatible with the language used in your OS. Try a different browser or incognito mode and upgrade the phone.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello @Redcor ,

 

Welcome to the Poly Community.

 

This is most likely old software on the device incompatible with the language used in your OS. Try a different browser or incognito mode and upgrade the phone.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks for the welcome to the community and for the helpful answer.

I solved it, following your advice, I changed the browser language from Italian to English, and now I can configure the phone.

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.